Customer Service & Repair Coordination Specialist – Warranty & After‑Sales Support for Industrial Technology Solutions at arenaflex

About arenaflex

arenaflex is a globally recognized leader in advanced industrial technology, delivering innovative solutions across five core business units: Electrification, Industrial Automation, Motion, Power Grids, and Robotics & Discrete Automation. With a heritage spanning more than 130 years and a presence in over 100 countries, arenaflex empowers utilities, manufacturers, and infrastructure operators to achieve higher energy efficiency, reliability, and productivity. Our commitment to continuous innovation, sustainability, and customer‑centric service makes us a trusted partner for the world’s most demanding digital‑industrial environments.

Why This Role Matters

At arenaflex, the Customer Service & Repair Coordination Specialist is the critical bridge between our customers, field repair technicians, manufacturing teams, and logistics partners. You will ensure that every warranty or paid‑repair request is handled swiftly, accurately, and with the highest level of professionalism—directly influencing customer satisfaction, brand loyalty, and the overall performance of our after‑sales service network.

Key Responsibilities

• End‑to‑End Repair Management: Own the full lifecycle of repair orders—from initial customer request through to final delivery—primarily for the Bartlesville, OK hub and, when needed, the Warminster, PA location.
• Data Entry & Documentation: Accurately capture all required information in service orders, sales orders, and service notifications according to arenaflex’s standardized processes.
• Prioritization & Scheduling: Work closely with repair technicians to prioritize jobs, balance capacity constraints, and meet key performance indicators (KPIs) for turnaround time.
• Problem Resolution Leadership: Lead investigations into capacity bottlenecks, material shortages, and urgent customer issues, delivering equitable solutions that protect both the customer’s interests and arenaflex’s operational goals.
• Invoice & Billing Accuracy: Verify that all invoices are correct, complete, and dispatched to customers on schedule, ensuring seamless financial reconciliation.
• KPI Monitoring & Reporting: Generate regular reports, analyze detailed datasets, and recommend process improvements that drive higher delivery, revenue, safety, quality, and integrity outcomes.
• Continuous Improvement Participation: Actively engage in or lead initiatives aimed at enhancing service efficiency, reducing cycle times, and exceeding service level agreements.
• Cross‑Functional Support: Provide ad‑hoc assistance to other team members and departments as directed by management, fostering a collaborative environment.

Essential Qualifications

• Bachelor’s degree in Business Administration, Engineering, Supply Chain Management, or a related field.
• 2–5 years of experience in customer service, repair order management, or after‑sales support within a technology‑focused organization.
• Demonstrated ability to manage repair priorities, coordinate with field technicians, and meet strict service deadlines.
• Proficiency in creating and interpreting detailed reports, with a track record of recommending actionable process enhancements.
• Strong written and verbal communication skills, enabling clear interaction with customers, internal teams, and external partners.
• Solid understanding of warranty policies, service contracts, and the financial implications of repair billing.

Preferred Qualifications & Skills

• Experience with enterprise resource planning (ERP) systems such as SAP, Oracle, or Microsoft Dynamics.
• Familiarity with CRM platforms (e.g., Salesforce) for tracking customer interactions and service histories.
• Knowledge of industrial automation equipment, motion control systems, or power grid components.
• Ability to analyze root causes of recurring repair issues and propose preventive strategies.
• Project management certification (PMP, CAPM) or equivalent experience in leading cross‑functional initiatives.
• Exceptional organizational skills with a keen eye for detail and accuracy.

Core Competencies for Success

• Customer‑Centric Mindset: Always prioritize the customer’s experience, ensuring transparent communication and timely resolution.
• Analytical Thinking: Leverage data to identify trends, forecast workload, and drive continuous improvement.
• Collaboration: Work seamlessly with technicians, logistics coordinators, manufacturing planners, and senior leadership.
• Adaptability: Thrive in a fast‑paced environment where priorities can shift rapidly based on market demands.
• Integrity & Accountability: Uphold arenaflex’s high standards for ethical conduct, safety, and quality.

Career Growth & Development Opportunities

arenaflex invests heavily in the professional development of its employees. As a Customer Service & Repair Coordination Specialist, you will have access to:

• Structured mentorship programs with senior service managers and technical experts.
• Internal training modules covering advanced ERP/CRM usage, data analytics, and lean service methodologies.
• Opportunities to transition into roles such as Service Operations Manager, Warranty Program Analyst, or Regional Customer Experience Lead.
• Support for industry certifications (e.g., ITIL, Six Sigma) and tuition reimbursement for relevant coursework.

Work Environment & Culture at arenaflex

Our Bartlesville facility offers a collaborative, safety‑first atmosphere where teamwork is celebrated and innovation is encouraged. Key cultural pillars include:

• Safety First: Rigorous safety protocols and continuous training ensure a secure workplace.
• Inclusivity: A diverse workforce where every voice is heard and respected.
• Performance Recognition: Regular acknowledgment of individual and team achievements through awards, bonuses, and career advancement.
• Community Engagement: Volunteer initiatives and local partnerships that give back to the Bartlesville community.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage ranging from $22.00 to $25.00, based on experience and performance. In addition to base pay, you will enjoy a comprehensive benefits package that includes:

• Medical, dental, and vision insurance with employer contributions.
• 401(k) retirement plan with company matching.
• Paid time off, holidays, and flexible scheduling options.
• Employee assistance programs (EAP) for personal and professional support.
• On‑site wellness resources and discounted gym memberships.
• Opportunities for overtime and shift differentials for night or weekend work.

Day‑to‑Day Snapshot

Typical activities for this role include:

• Receiving and logging incoming repair requests via phone, email, or web portal.
• Coordinating with logistics to arrange pickup, shipment, and return of customer property.
• Monitoring repair progress, updating customers on status, and escalating issues when necessary.
• Ensuring all documentation—service orders, invoices, and warranty claims—is complete and accurate.
• Analyzing daily KPI dashboards to identify bottlenecks and propose corrective actions.
• Participating in weekly cross‑functional meetings to align on capacity, material availability, and upcoming demand spikes.

How to Apply

If you are a proactive problem‑solver with a passion for delivering exceptional service and you thrive in a dynamic, technology‑driven environment, we want to hear from you. Join arenaflex and become part of a global team that is shaping the future of industrial automation.

Apply Job!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.