[Remote] Technical Writer
Note: The job is a remote job and is open to candidates in USA. Motorola Solutions is a global community focused on enhancing safety through technology. They are seeking a Senior Technical Writer to manage the BlueEye documentation portfolio, driving the content lifecycle from requirements gathering to publishing and maintenance, while prioritizing customer experience.
Responsibilities
- Plan, write, and publish documentation for software/hardware releases and new product introductions, as the main writer for your portfolio, with support from a team
- Create user-friendly documentation that prioritizes customer experience
- Drive and execute improvements through cross-functional collaboration and leading by influence
- Improve processes and tools through collaboration with others and creative problem-solving
- Identify, suggest, and champion new solutions to improve documentation quality and customer content experience
- Analyze processes, tools, and deliverables to identify areas for improvement within the team and for collaboration across the business
- Assist with the evolution of our approach to customer-first content, collaborating with and managing change with organizations like Engineering, UX, Training, Support & Marketing
- Adapt to constraints through open collaboration with internal and external teams
- Build consensus and present business cases to leadership and internal teams for strategic alignment
Skills
- A Bachelor's degree with 5 years of experience in technical writing OR 7+ years of technical writing experience
- Experienced with multiple publication types, including online content syndication
- Strong proficiency in Dita XML authoring and workflows
- Experience creating HTML-first documentation where every page is page one, as well as other publication types
- Ability to leverage AI tools to improve quality and efficiency
- Skilled with consensus building with separate teams across the business
- Knowledge of Heretto CCMS or similar component content management system
- Familiarity with Jira and Confluence
- Experienced with the challenges of creating a brand new set of documentation for a product offering that has never had technical writing support
- History of approaching content as a customer advocate, knowing how to deliver great customer experiences for technical content
- Dogged efficiency builder, focused on how to drive process improvement
- Experienced with using git-based source control and the Adobe Creative Suite would also be an asset
- And if you bring an understanding of how to automate processes and make everyone's lives easier, we definitely want to hear from you!
Benefits
- Referral Payment Plan
- This position is a remote position and candidates can be located anywhere in Canada.
Company Overview
- Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers. It was founded in 1928, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.motorolasolutions.com.
Company H1B Sponsorship
- Motorola Solutions has a track record of offering H1B sponsorships, with 41 in 2026, 159 in 2025, 119 in 2024, 146 in 2023, 170 in 2022, 153 in 2021, 155 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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