[Remote] Senior Technical Consultant

Note: The job is a remote job and is open to candidates in USA. Outreach is a leading AI platform for revenue teams, focusing on enhancing sales engagement through innovative technologies. The Senior Technical Consultant will serve as a subject matter expert, implementing and configuring SaaS solutions while supporting clients in adopting AI capabilities to drive business value.

Responsibilities

• Manage and execute on implementations & projects for customers
• Perform detailed discovery with customers around their CRM usage and translate that to Outreach integration functionality
• Be a subject matter expert on a multitude of Outreach technologies, acting as a trusted advisor to internal and external stakeholders
• Partner with Program & Project Managers, Professional Services Consultants, Trainers, and customer stakeholders to successfully drive projects to completion
• Distill information from a variety of sources to inform complex configuration setup
• Explore all relevant client processes to build successful integrations
• Support the adoption of AI-enabled workflows
• Collaborate with client technical experts to establish a thorough configuration testing plan

Skills

• 4-5 years of experience working in a SaaS consulting role
• At least 2 years of experience in a technical or support role
• History of mastering new technologies and technical skills quickly and efficiently
• Demonstrated ability to enact creative technical testing and troubleshooting processes
• Ability to discover the 'how' and 'why' of proposed solutions to determine feasibility and suggest alternatives
• History of collaborating with teammates and enterprise level customers to solve difficult problems
• Willingness to theorize about complex integration solutions while also being able to jump in and get things done
• Experience in successfully collaborating with client contacts at all levels of the organization chart
• Ability to translate complex technical topics into language that can be understood by non-technical stakeholders
• Ability to speak with expert knowledge about a broad spectrum of technical topics including APIs, CRM Integration, security, privacy, and integrations
• Exposure to AI-enabled technologies (e.g., AI-driven workflows, copilots, predictive analytics, or automation features) with ability to configure, enable, or support AI functionality
• Familiarity with front-end and back-end development technologies
• Admin certification with a CRM, such as Salesforce or Dynamics, or another SaaS platform
• Track record of leading with optimism to help others persevere in difficult situations
• Expertise in working with a Sales Engagement Platform
• History of working with internal Product or Engineering teams to improve product features and capabilities

Benefits

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

Company Overview

Company H1B Sponsorship