[Remote] Government Account Manager

Note: The job is a remote job and is open to candidates in USA. ADTRAV Travel Management is a leading business travel management company with over four decades of experience. They are seeking a Government Account Manager responsible for the strategic management of government accounts, building relationships, ensuring compliance with regulations, and leveraging data analytics to enhance program performance.

Responsibilities

• Serve as the primary point of contact for federal clients and develop trusted relationships to ensure ADTRAV consistently meets contractual and program requirements
• Build and maintain relationships across federal stakeholders, including Contracting Officers (CO), Contracting Officer Representatives (COR), program managers, and agency leadership
• Ensure full compliance with federal regulations, contract requirements, and agency-specific travel policies, including adherence to Federal Acquisition Regulations (FAR) and other applicable guidelines
• Monitor and analyze client data to identify cost-saving opportunities and present compliant, data-driven recommendations aligned with contract scope and agency policies
• Conduct regular meetings and business reviews with clients, including performance reporting aligned to contractual KPIs and SLAs
• Address client needs, concerns, and escalations promptly and efficiently within a highly regulated and high-visibility environment
• Develop and implement account strategies that support contract compliance, program performance, and long-term client satisfaction
• Propose program improvements based on client feedback and data analysis, ensuring all recommendations remain within contract scope and are approved through appropriate channels
• Advise on travel program optimization within agency policy constraints, regulatory requirements, and cost-containment objectives
• Stay current with federal travel regulations, industry trends, and government requirements to provide informed and compliant guidance
• Educate clients on new solutions and services while ensuring alignment with contract terms and federal requirements
• Coordinate with internal teams to ensure timely and successful delivery of solutions
• Identify and mitigate operational, compliance, and contractual risks within assigned accounts
• Monitor and report on contractual goals, including SLA performance, KPI tracking, and service delivery metrics
• Support contract lifecycle activities, including implementations, renewals, option years, and modifications
• Lead and support new account implementations and program updates in accordance with federal processes
• Maintain audit-ready documentation and support government audits and compliance reviews
• Produce and provide reports to internal and external stakeholders
• Update CRM with client information and other pertinent data
• Assist with client technical and service issues; create Jira tickets and follow up with internal teams to ensure there is a resolution and client is satisfied
• Attend client meetings, company meetings, and/or event/training seminars as needed
• Understand ADTRAV products, systems, and processes to assist clients and be able to demonstrate ADTRAV’s value
• Become an expert in ADTRAV's industry and customer base and in federal travel programs and regulations
• Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients
• Adhere to company policies and procedures
• Other duties as assigned

Skills

• Bachelor's degree in related field, or equivalent experience preferred
• Minimum 3 years' experience in B2B account management, preferably supporting federal government clients
• Strong understanding of federal contracting principles and compliance requirements preferred
• Proven data analysis skills with ability to leverage data to identify cost-saving opportunities and recommend travel program strategies
• Able to manage assigned tasks and projects and meet key deadlines and deliverables
• Strong analytical, critical thinking, problem solving, and negotiation skills
• Excellent English written and verbal communication skills
• Demonstrated presentation and people skills; able to engage with all levels of associates and clients
• Strong attention to detail with excellent time management and organizational skills
• Experience in the travel industry with an understanding of related technologies a plus
• Experience with Microsoft Office suite and CRM applications
• Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively
• Ability to work remotely and meet the company home-office requirements
• Able to travel as needed for client and company meetings
• Able to maintain confidentiality of company and client information
• Able to successfully pass a credit, criminal, and/or employment reference background check
• Able to successfully pass a government clearance process as required by clients

Benefits

• Medical
• Dental
• Vision
• Life
• Disability
• Flexible Spending Accounts
• 401(k)
• PTO

Company Overview