[Remote] Sr. Mgr, Customer Success Architecture
Note: The job is a remote job and is open to candidates in USA. GitHub is the world’s leading platform for agentic software development, and they are seeking an experienced Senior Manager to lead their Customer Success Architecture team. This role involves guiding a team of Customer Success Architects to enhance customer engagement and drive digital transformation through GitHub's solutions.
Responsibilities
- Drive, Deliver and Demonstrate Value for Customers: Lead your team of Customer Success Architects to engage with enterprise customers, enable adoption of GitHub solutions, and deliver measurable business outcomes. Partner with internal stakeholders to support customer success initiatives, expand product awareness, and identify opportunities for growth and adoption. Support escalations, renewals, and expansion activities by ensuring technical alignment with customer goals
- Recruit, Retain, and Grow Your Team: Hire, coach, and develop top talent within the Customer Success Architecture team. Set clear expectations, foster a culture of collaboration and accountability, and mentor your team to achieve both professional growth and customer impact. Proactively manage performance and build a team culture focused on delivering exceptional customer outcomes in a dynamic environment
- Voice of the Customer: Ensure your team serves as advocates for customers by capturing and communicating insights, challenges, and feedback to internal stakeholders across Product, Engineering, and Marketing. Strengthen customer relationships by driving alignment at technical and business levels, and empower your team to establish trusted advisor status within customer organizations
- Own and Report on Key Metrics: Track and report on adoption, deployment, and customer success metrics to demonstrate business impact and ensure alignment with customer outcomes. Use these insights to guide team priorities, support account planning, and drive continuous improvement in customer engagement strategies
Skills
- 7+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
- OR bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field AND 5+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
- OR master's degree in Computer Science, Information Technology, Engineering, Business, or related field AND 3+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
- OR doctorate in Computer Science, Information Technology, Engineering, Business, or related field AND 1+ year(s) experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
- OR equivalent experience
- 6+ months experience leading others, formally or informally (e.g., coordinating work of others, providing guidance or mentorship, and contributing to a team's operating rhythm and outcomes)
- 3+ years project/product management or technical lead experience OR 1+ year(s) formal or informal people management experience
- Ability to travel up to 25% to serve business or client needs
- 9+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
- 1+ year(s) people management experience
- 3+ years' experience in business consulting, consultative selling, or customer-facing experience
- Proficiency in using GitHub and other DevOps tools, with a deep understanding of software development practices and application security, including SAST, DAST, and SCA
- 9+ years' experience in the software development platform industry, including driving digital transformation initiatives and aligning technology solutions with business objectives
- Strong preference for deep experience in regulated industries (financial services, manufacturing, healthcare & life sciences, public sector)
Benefits
- In addition, this role also has the opportunity to earn sales incentives.
- On target earnings (OTE) is based on a 80/20 base salary/sales incentive.
- At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock.
- These rewards are allocated based on individual impact in role.
- In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.
- We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
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