[Remote] Mgr, Account Management Job Details | Aflac, Incorporated

Note: The job is a remote job and is open to candidates in USA. Aflac, a Fortune 500 company and an industry leader in voluntary insurance products, is seeking a Manager of Account Management. The role involves overseeing the Account Management team, ensuring effective client relationship management, and developing new account management professionals.

Responsibilities

• Assists upper leadership with day-to-day management of the Account Management team with responsibilities including but not limited to account service support and retention
• Responsible for the onboarding, training, and development of new account management professionals, providing them with the necessary tools and resources to develop successful client relationships
• Conducts training for team members who come onboard and provide them with the necessary tools and resources to develop successful client relationships; stay up to date with best-in-class practices for relationship management; provide coaching and follow up training to team as needed
• Develops and maintains strong relationships with clients, both internal and external, by providing proactive communication and regular reporting that is then distributed through dedicated service roles; Identifies and addresses trends impacting overall account health and consistently promotes opportunities to increase rapport with accounts
• Serves as an account management subject matter expert to internal/external stakeholders by leveraging an advanced understanding and expertise of our products, services & technology; collaborates with internal stakeholders on go to market strategy; manage and collaborate with each operational area to ensure overall organization growth and success
• Works cross functionally with internal partners to quickly resolve any client or broker escalations, whether relating to technology, claims, billing, etc
• Perform other duties as necessary

Skills

• Bachelor's Degree in Business Administration or a related field
• Five or more years of professional job-related work experience
• 4+ yrs sr. level/supervisory/managerial experience
• Experience in an Account Management/Account Executive role building and maintaining complex relationships between executive contacts and brokerage firms
• Strong organization and time management skills
• Ability to lead large projects and work effectively in a matrix environment
• Excellent writing skills enabling the ability to write complex RFPs, understand, and amend contract language
• Excellent interpersonal and communication skills
• Possesses high level of technical skills as well as product and industry knowledge

Benefits

• Medical, dental, and vision coverage
• Prescription drug coverage
• Health care flexible spending
• Dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
• 401(k) plans
• Annual bonuses
• An opportunity to purchase company stock
• 11 paid holidays
• Up to 20 days PTO to be used for any reason
• If eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
• Other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being
• Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities

Company Overview