[Remote] Customer Service Benefits Advisor
Note: The job is a remote job and is open to candidates in USA. AO Globe Life is expanding its remote team and seeking service-focused professionals who are passionate about helping families feel informed, protected, and supported. In this role, you will guide individuals and families through important supplemental benefit programs while delivering an exceptional client experience built on trust and professionalism.
Responsibilities
- Conduct scheduled virtual consultations with individuals and families through Zoom
- Understand each client’s goals, concerns, and coverage needs
- Explain available supplemental benefit options clearly and professionally
- Guide clients through the enrollment process with care and attention to detail
- Maintain accurate digital records and ensure timely follow-up communication
- Provide ongoing support and relationship management for clients
- Participate in weekly coaching sessions, mentorship programs, and professional development meetings
Skills
- Authorized to work in the United States
- Reliable internet connection
- Windows-based laptop or desktop computer with webcam
- Candidates with backgrounds in hospitality, retail, call centers, healthcare, education, or consulting (helpful but not required)
Benefits
- 100% remote work environment from anywhere in the United States
- Flexible scheduling that supports work-life balance
- Pre-qualified client consultations provided — no cold outreach required
- Comprehensive training and licensing support
- Monthly and quarterly performance bonuses
- Equity opportunities for qualifying team members
- Leadership development and advancement opportunities
- Collaborative, service-driven team culture
- Participate in weekly coaching sessions, mentorship programs, and professional development meetings
Company Overview