[Remote] B2B Customer Support Manager (f/m/d)

Note: The job is a remote job and is open to candidates in USA. PiNCAMP is the camping startup of ADAC, ANWB, and TCS, aiming to digitize the camping industry across Europe. They are seeking a B2B Customer Support Manager to serve as the primary point of contact for campsite partners, ensuring a seamless support experience by managing inquiries and coordinating internal processes.

Responsibilities

• You act as the first point of contact for campsite partners across Europe and manage their inquiries via email, phone and digital channels
• You identify and resolve operational issues and coordinate with internal teams when further support is needed
• You actively support new partners after contract signature and guide them through the onboarding process until they are live on our platform
• You document partner communication, open topics and relevant updates in our CRM system

Skills

• You bring a significant track record in B2B customer support or the like
• A full professional proficiency in German and English (C1/B2) is mandatory for this role, both written and spoken
• You communicate clearly and confidently with external partners and internal teams
• You are comfortable working with digital tools, CRM systems and backend platforms
• Ideally, you have an interest in camping, travel or digital platforms
• Dutch and/or French would be a plus
• Experience with Salesforce is a plus

Benefits

• Flexible working hours, home office, working from abroad, hybrid working
• 30 vacation days
• A camper for your short trip or vacation
• Best hardware of your choice, modern tools
• Health promotion, e.g. through subsidies for Urban Sports Club or ergonomic workstations, free fruit, vegetables and muesli
• Regular company parties and events
• Various employee discounts, e.g. Travel Industry Card
• An appreciative work culture and atmosphere in an international team
• A good mix of agile start-up and grown professional structures
• Regular feedback as well as internal and external training, e.g. at our PiNCAMP Academy
• A steep learning curve with a lot of responsibility from day one, flat hierarchies, quick decisions, room for creative ideas and new impulses
• Modern office in the heart of Berlin with excellent public transport connections and a rooftop terrace for fresh air and sun-bathing

Company Overview