Experienced Customer Support Specialist – Remote Opportunity at arenaflex

At arenaflex, we're proud to be the national leader in filing service of legal documents, serving clients across the United States. With a team of 350 professionals and offices in major cities, we've been successful in this unique business for over 30 years. Our commitment to advancing technology and business processes has enabled us to remain years ahead of the competition. As a Customer Support Specialist at arenaflex, you'll play a vital role in addressing and resolving customer questions and issues, providing an exceptional customer experience. This dynamic role requires diplomacy, the ability to think on your feet, and a cool head while juggling multiple priorities. If you're passionate about delivering top-notch customer service and are looking for a challenging and rewarding opportunity, we encourage you to apply.

Job Overview

The Customer Support Specialist is a full-time remote position, requiring a US-based location. This role is responsible for responding to customer support tickets, managing high-volume phone calls, and addressing customer inquiries via email. You'll work closely with other teams to ensure all necessary tasks are completed on orders, providing a seamless experience for our clients.

Key Responsibilities

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders

• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Qualifications

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone

• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues, and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

Essential Skills and Competencies

• Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word)
• Experience with Confluence or similar documentation tools
• Strong typing skills (at least 55 wpm)
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Specialist, you'll have opportunities to:

• Develop your customer service skills and expertise
• Work with a talented team of professionals in a dynamic and fast-paced environment
• Participate in ongoing training and development programs
• Take on new challenges and responsibilities as you grow in your role
• Enjoy a competitive salary and benefits package

Work Environment and Company Culture

arenaflex is a remote-friendly company, offering a flexible and supportive work environment. Our team is passionate about delivering exceptional customer service and is committed to making a positive impact in the lives of our clients. We value diversity, inclusion, and teamwork, and we're dedicated to creating a workplace that's inclusive and respectful of all employees.

Compensation, Perks, and Benefits

• Competitive hourly rate: $14.00 to $16.00 per hour

• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) plan with company match
• Disability insurance
• Employee assistance program
• Paid time off
• Referral program

Schedule

This is a full-time, Monday-to-Friday position, requiring a US-based location. If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding opportunity, we encourage you to apply.

How to Apply

If you're ready to take your customer service skills to the next level and join a dynamic and fast-paced team, please submit your application through our website. We can't wait to hear from you! Apply for this job