Experienced Part-Time Remote Data Entry Specialist – Customer Service Representative

At arenaflex, we're committed to revolutionizing the way we deliver exceptional customer experiences in the retail pharmacy industry. As a Part-Time Remote Data Entry Specialist – Customer Service Representative, you'll play a vital role in ensuring seamless interactions between our customers, healthcare professionals, and our team. If you're passionate about delivering top-notch service, possess excellent communication skills, and thrive in a dynamic environment, we want to hear from you!

About arenaflex

arenaflex is a leading retail pharmacy chain dedicated to providing personalized care and exceptional service to our customers. With a strong commitment to innovation and customer satisfaction, we're constantly seeking talented individuals to join our team. As a Part-Time Remote Data Entry Specialist – Customer Service Representative, you'll be part of a collaborative and supportive environment that fosters growth, learning, and fun.

Key Responsibilities

As a Part-Time Remote Data Entry Specialist – Customer Service Representative, your primary responsibilities will include:

• Utilizing arenaflex's proprietary data entry methods and guidelines to process new patient enrollments by entering information into our secure systems.
• Handling patient medication requests within HIPAA guidelines and entering refill orders for processing.
• Investigating to obtain missing medication data, deciphering clinical abbreviations (SIG codes), and resolving all data entry-related exceptions.
• Handling correspondence to patients (inbound calls, chats, messages) and making outbound calls to prescribers and patients on a case-by-case basis.
• Resolving external exceptions by researching, gathering data, making amendments, and resubmitting for processing according to individual arrangement requirements.
• Making phone calls to support plans and others to acquire data, gain abrogate endorsement, or otherwise resolve external exceptions.
• Providing assistance to pharmacists, both in-office and at other locations, and recognizing and conveying issues to senior-level staff as necessary.

Essential Qualifications

To succeed in this role, you'll need:

• A Bachelor's Degree in a related field (e.g., healthcare, business, or a related field).
• Essential level computer skills, including:

+ Starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing documents, and accessing data online.

• Essential web search skills, including:

+ Opening a browser, typing URLs in the correct field, using a search engine, bookmarking a webpage, navigating using back/forward/stop buttons, and completing online forms.

• Transitional level keyboarding skills, including:

+ Typing at least 25 WPM, typing by memory, and arranging reports.

• Excellent written and verbal communication skills.

Preferred Qualifications

While not required, we prefer candidates with:

• At least one year of pharmacy technician experience in a retail or call center environment.
• Experience providing customer service to internal and external clients, including meeting quality standards for services and assessing customer satisfaction.
• Transitional to advanced level keyboarding skills, including typing at least 35 WPM, typing by memory, and arranging documents.
• Familiarity with Spanish and English.

Career Growth Opportunities and Learning Benefits

As a Part-Time Remote Data Entry Specialist – Customer Service Representative, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• A supportive and collaborative work environment that encourages growth and learning.
• Opportunities for career advancement and professional development within arenaflex.

Work Environment and Company Culture

As a remote employee, you'll enjoy the flexibility of working from home while still being part of a dynamic and supportive team. arenaflex values work-life balance, diversity, and inclusion, and we're committed to creating a positive and inclusive work environment for all employees.

Compensation, Perks, and Benefits

As a Part-Time Remote Data Entry Specialist – Customer Service Representative, you'll receive:

• A competitive hourly rate of $23/hour.
• Opportunities for career growth and advancement.
• A comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and holidays.
• Access to our employee assistance program.

How to Apply

If you're passionate about delivering exceptional customer experiences and possess the skills and qualifications outlined above, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Apply for this job