Intake Office Coordinator (Boston)
Lisinski Law Firm is a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety and stability. The Intake Office Coordinator will manage the intake process, ensuring a high-empathy experience for clients while handling administrative tasks and communication between departments.
Responsibilities
- Greet and assist clients upon arrival, providing a "red-carpet" experience and ensuring the welcoming area is clean and organized
- Conduct initial assessments, gather necessary information, and verify client documentation
- Take client fingerprints, submit them to the FBI, and scan/upload all authorization forms and contracts into the case management system
- Prepare intake folders and mail Welcome Kits; manage office supply inventory and collect client payments following safety procedures
- Answer and direct incoming calls, confirm or reschedule client appointments, and coordinate communication between multiple departments
Skills
- Bilingual Proficiency: You must be fluent in both Spanish and English (verbal and written)
- Education: High school diploma or equivalent experience
- Technical Skills: Proficient in Microsoft Office Suite and comfortable learning case management systems
- Soft Skills: You possess 'ruthless attention to detail,' excellent organizational skills, and the ability to multitask and prioritize work independently
- Experience: 1–3 years of experience in customer service is preferred
Benefits
- 401k Match
- Medical, Dental, & Vision Insurance
- Options for Health Savings Account or Flexible Spending Account
- Dependent Care FSA
- Basic Life Insurance
- Voluntary Life & AD&D
- Disability Insurance
- Voluntary Accident Insurance
- Voluntary Hospital Indemnity Insurance
- Employee Assistance Program
- Calm App Subscription
Company Overview