[Remote] Administrative Agent
Note: The job is a remote job and is open to candidates in USA. New Era Technology is a company dedicated to a people-first approach, aiming to create a supportive and growth-oriented workplace. They are seeking an Administrative Agent to support client transactions in the group savings and retirement sector, focusing on processing requests and maintaining productivity standards.
Responsibilities
- Analyze and carry out various transactions necessary for the administration of the plan; (everything that is simple removal)
- Receive and process requests from our customers received by email
- Meet productivity standards according to the learning curve
- Navigate through our various tools and validate the feasibility of the transaction
- Assist and carry out special projects as requested by a direct supervisor or team leader
- Other duties as assigned
Skills
- High school diploma or equivalent
- Customer Service: 1 year (mandatory)
- User experience with good working knowledge of the Office Suite
- Fluency in French and English (spoken and written)
- Microsoft Products and Operating Systems including Word, Excel, Outlook, SharePoint, and PowerPoint
- Strong, clear and effective English and French written and verbal communication skills
- Attention to detail and accuracy
- Exceptional team spirit and proactivity
- Exceptional time management and multitasking abilities
- Remaining positive and persistent
- Good organizational skills
- Ability to work in a team
- Flexible, reliable and trustworthy
- Time management skills to multitask and adhere to SLAs
- Webex Contact Center Platform
- Intermediate level of knowledge of the English language to analyze documentation and bilingual files
Benefits
- Computer equipment provided.
- No sales or solicitation.
- Dynamic work environment and great team.
- Paid training.
- Quick onboarding.
- Two paid sick days (after 3 months of employment).
- Two weeks of vacation.
- RRSP program (available after 6 months of employment).
- Paid holidays.
- Group insurance (available after 3 months).
Company Overview