[Remote] Appointment Setter - Inbound/Outbound (Remote)
Note: The job is a remote job and is open to candidates in USA. Bath Fitter is an industry leader in bathroom renovations, seeking driven, customer-focused professionals to join their team as Contact Center Representatives. The role involves handling inbound and outbound calls, scheduling appointments, and delivering exceptional customer experiences.
Responsibilities
- Handle 100+ inbound & outbound calls daily
- Schedule in-home & virtual appointments for our sales teams
- Deliver an exceptional customer experience on every interaction
- Engage with customers via phone and chat
- Follow up on leads from web, social, and marketing campaigns
- Navigate multiple systems (up to 3 at once) while staying organized
- Track performance using metrics and CRM tools
Skills
- 1–2 years of call center, inside sales, or customer service experience
- Strong communication skills—clear, confident, and professional
- Comfortable in a high-volume, performance-driven environment
- Ability to work independently in a remote setting
- Dedicated quiet workspace + reliable high-speed internet
- Flexible to work evenings, weekends, and multiple shifts
Benefits
- Medical, Dental, Vision, Life Insurance
- 401K + Profit Sharing
- Paid Holidays + PTO + Mobile Days
- Growth opportunities—we promote from within
Company Overview