[Remote] Enrollment Specialist

Note: The job is a remote job and is open to candidates in USA. EnergyHub empowers utilities and their customers to create a clean, distributed energy future. The Enrollment Specialist will ensure the success of utility and consumer programs by managing the end user enrollment process, providing customer support, and implementing improvements to existing processes.

Responsibilities

• Manage and be accountable for the enrollment process of our programs across multiple simultaneous projects
• Coordinate across different data sources to resolve outstanding enrollment applications and questions
• Work with Client Success program managers and clients to provide customers with enrollment incentives across relevant programs; pull and review reporting and secure incentives through external vendors
• Implement attrition management processes across device partners so programs have the highest quality aggregations and outcomes
• Work with other internal teams to identify systemic issues and recommended improvements to the product, incentive, invoicing and enrollment processes
• Help manage a trouble ticket queue to track issues from initial report to resolution
• Develop and implement enrollment SLAs to maintain client and customer satisfaction
• Provide weekly and monthly reporting on program support activity as needed
• Maintain a suite of instructional and troubleshooting documents to assist end customers and utility program staff
• Other duties as assigned

Skills

• Experience in a process management role and/or customer support
• Excellent attention to detail and organization skills
• Proven track record of managing multiple tasks simultaneously a big plus
• An outgoing and friendly personality suitable for representing EnergyHub to end users, partner companies, and utility program staff
• Fantastic written and verbal communication skills
• Experience with MS Office, especially Excel
• Experience reporting software bugs and support ticket management a big plus
• Bachelor's degree (or extensive relevant experience)

Benefits

• 100% paid medical for employees
• 401(k) with employer match
• Casual environment
• Flexibility to set your own schedule
• Fully stocked fridge and pantry
• Free Citi Bike membership
• Secure bike rack
• Gym subsidy
• Paid parental leave
• Education assistance program

Company Overview