IT Security Analyst (Identity & Access Management)
The Depository Trust & Clearing Corporation (DTCC) is a leader in the financial markets, committed to innovation and employee development. They are seeking an IT Security Analyst focused on Identity & Access Management to provide support and troubleshooting for Privileged Access Management solutions, while gaining exposure to various IAM products.
Responsibilities
- Serve as the first point of contact for IAM related support issues, providing responsive Level 1 (L1) and Level 2 (L2) customer service to end users
- Monitor privileged account activities and respond to incidents, requests, and alerts involving privileged access and authentication services
- Triage and resolve PAM operational issues, escalating complex cases to senior team members or engineering staff as appropriate
- Participate in an on-call rotation to ensure coverage during national business hours
- Document troubleshooting steps, process changes, and solutions for the knowledge base to support team learning and operational efficiency
- Collaborate with the IAM team and cross-functional partners to maintain high standards of customer service and communication
- Continuously develop technical skills in PAM and related IAM tools, with mentorship and training provided
- Assist with proactive monitoring and maintenance activities to prevent outages or service disruptions within PAM platforms
- Provide disaster recovery support for PAM systems, including both planned and unplanned events
- Participate in the execution and documentation of disaster recovery procedures to ensure business continuity and rapid restoration of privileged access services
Skills
- Bachelor's degree required
- Demonstrated interest in IT security, particularly in access management and privileged account security
- Working knowledge of Windows Server and Linux environments
- Strong troubleshooting, analytical, and organizational skills
- Excellent communication skills, both written and verbal
- Ability to work independently, follow established processes, and seek guidance when needed
- Willingness to participate in on-call rotations aligned to national business hours
- Entry Level – internship experience highly preferred
- 6 months - 1 year Hands-on experience with any PAM solution or IGA
- Familiarity with PAM concepts, such as least privilege, credential vaulting, session monitoring, and access workflows
- Familiarity with customer support ticketing systems or help desk environments
Benefits
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Company Overview
Company H1B Sponsorship