Experienced Customer Experience Associate – Work From Home Opportunity

At arenaflex, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With arenaflex-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with arenaflex (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.

Job Summary

As part of Team arenaflex, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. As a Customer Experience Associate, you'll be the face of our company, delivering exceptional service and building strong relationships with our clients and their customers.

Responsibilities

• Assist customers with issues and concerns they are experiencing during the use of the product and/or service

• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services
• Provide exceptional customer service through phone, email, and chat support
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Stay up-to-date on product knowledge and industry trends to provide informed support to customers
• Meet and exceed performance metrics and quality standards
• Participate in ongoing training and development to improve skills and knowledge

Qualifications

• High school diploma or GED

• Customer service experience is a plus
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous
• Customer oriented
• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Work Environment

• Ongoing usage of phone and computer systems

• Your Work At Home environment must be in a private residence, located at the address listed on your personnel file
• arenaflex will provide the equipment you need to conduct your work which may include a webcam
• You will need to provide an Internet/Broadband Internet Connection – DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections
• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps
• Constant sedentary work

Benefits

• Health, dental, and vision coverage/HSA

• PTO
• Paid holidays and sick time
• Optional daily pay or weekly pay
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
• Employee assistance program
• Additional voluntary benefits

Career Growth Opportunities

At arenaflex, we believe in promoting from within and providing opportunities for growth and development. As a Customer Experience Associate, you'll have the chance to:

• Develop your skills and knowledge through ongoing training and development programs
• Take on new challenges and responsibilities as you grow in your role
• Collaborate with internal teams to drive business results and improve customer experience
• Participate in leadership programs to develop your leadership skills and prepare for future roles

Work-Life Balance

We know that work-life balance is essential for our employees' well-being and productivity. That's why we offer:

• Flexible scheduling to accommodate your needs
• Opportunities for remote work and flexible work arrangements
• Paid time off and holidays to recharge and relax
• Employee assistance program to support your mental and emotional well-being

How to Apply

If you're passionate about delivering exceptional customer service and building strong relationships with our clients and their customers, we want to hear from you! To apply, please submit your application and complete our online assessment. Our team will review your application and follow up directly if selected to move forward.

Disclaimer

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Location

We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, and West Virginia.

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