Experienced Full Stack Technology Business Systems Consultant – Agent Controls and Live Chat
At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented and experienced Technology Business Systems Consultant to join our team. As a key member of our Contact Center as a Service (CCaaS) Agent Controls and Live Chat Team, you'll have the opportunity to work on complex initiatives that drive business growth and improve customer experiences.
About arenaflex
arenaflex is a leading financial services company that's committed to helping our customers achieve their financial goals. We're a company that values innovation, collaboration, and customer satisfaction, and we're always looking for talented individuals who share our values.
Job Summary
We're seeking an experienced Technology Business Systems Consultant to lead complex initiatives that provide technological solutions with broad impact for cross-functional businesses and technology teams. As a key participant in providing strategic business solutions to company-wide technology initiatives, you'll evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives.
Key Responsibilities
• Lead complex initiatives to provide technological solutions with broad impact for cross-functional businesses and technology teams
- Act as a key participant in providing strategic business solutions to company-wide technology initiatives
- Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
- Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements
- Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence company-wide technology solutions
- Lead project or systems documentation, and monitor and manage project schedules and deliverables
- Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems
- Ensure communication and information flow between business and technology teams
Required Qualifications
• 5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Strong analytical skills with high attention to detail and accuracy
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
- Advanced Microsoft Office (especially Excel and PowerPoint) skills
Desired Qualifications
• Experience in contact management technologies across Voice and Chat
- Understanding of IVR/IVA and call routing platforms and softphone (UI), including the ability to maintain and configure customer experiences
- Knowledge of the RCSA Risk Management Framework
- Knowledge of the Enterprise Third Party Risk Management framework
- Ability to consult, build, and maintain solid working relationships across all organizational levels
- Demonstrated team collaboration across resources from business, technology, and architecture
- Experience in problem solving & analysis working with end users to solicit requirements and current state analysis
- Experience in Agile methodology as it relates to product delivery, user story writing / creation – ability to create detailed user stories from the perspective of the user while detailing all requirements in acceptance criteria
- Experience working in financial products across card products, lending, and banking
- Demonstrated technical acumen to allow for independent analytical research
Job Expectations
• Ability to travel up to 10% of the time
Work Environment and Company Culture
At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we're always looking for ways to support their growth and development. Our company culture is built on a foundation of innovation, collaboration, and customer satisfaction, and we're always looking for talented individuals who share our values.
Compensation and Benefits
We offer a comprehensive compensation package that includes a competitive salary, benefits, and perks. Our salary range for this position is $119,000 - $206,000, and we offer a range of benefits, including:
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
How to Apply
If you're a motivated and experienced Technology Business Systems Consultant who's passionate about delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to our online application portal.
Equal Opportunity Employer
arenaflex is an equal opportunity employer. We're committed to creating a work environment that's inclusive, diverse, and supportive, and we're always looking for talented individuals who share our values. We welcome applications from all qualified candidates, and we're committed to providing equal employment opportunities to all employees and applicants.
Applicants with Disabilities
If you require a medical accommodation during the application or interview process, please visit our Disability Inclusion page for more information.
Drug and Alcohol Policy
arenaflex maintains a drug-free workplace. Please see our Drug and Alcohol Policy for more information.
Third-Party Recordings
arenaflex prohibits third-party recordings unless authorized by the company.
Direct Representation
arenaflex requires you to directly represent your own experiences during the recruiting and hiring process. Apply to this job Apply for this job