Experienced Pharmacy Customer Service Associate Certification - Delivering Exceptional Patient Care

At arenaflex, we are committed to providing exceptional patient care and delivering a distinctive and delightful customer experience. As a Pharmacy Customer Service Associate Certification holder, you will play a vital role in ensuring that our patients receive the highest level of care and service. If you are passionate about delivering exceptional patient care and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare company that has been serving communities for over 120 years. With a strong presence in the United States and Puerto Rico, we have over 8,500 stores across the country, employing nearly 220,000 team members, including over 90,000 healthcare service providers. Our mission is to be the first choice for pharmacy, retail, and health services, building trusted relationships that create healthier futures for our customers, patients, team members, and communities.

Job Summary

As a Pharmacy Customer Service Associate Certification holder, you will be responsible for delivering exceptional patient care and customer service in our pharmacies. You will work closely with our pharmacists and other healthcare professionals to ensure that our patients receive the highest level of care and service. You will also be responsible for maintaining accurate records, processing prescriptions, and handling customer inquiries.

Key Responsibilities

* Engage customers and patients by greeting them and offering assistance with products and services

• Resolve customer issues and answer questions to ensure a positive customer experience
• Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience
• Provide customers with courteous, friendly, fast, and efficient service
• Recommend items for sale to customers and recommend trade-up and/or companion items
• Register customer purchases on assigned cash register, collect cash, and distribute change as requested
• Process voids, returns, rain checks, refunds, and exchanges as needed
• Keep counters and shelves clean and well merchandised, take inventory, and maintain records
• Check in and price merchandise as required or as directed by store manager or communicated by the shift leader
• Perform duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Assist pharmacists in scheduling and maintaining work flow
• Report, immediately, prescription errors to pharmacist on duty and adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Review and comply with the arenaflex Pharmacy Code of Conduct
• Handle telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Process (corrects and resubmits) manual claims for third-party program prescription services in a timely and efficient manner, and perform other clerical duties as assigned by the Pharmacy Manager
• Assist and support Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
• Maintain knowledge of Company asset protection techniques and file claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs
• Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise
• Complete resets and revisions as directed
• Assist with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
• For consumable items, assist in stock rotation, using the first in, first out method and restock outs
• Have working knowledge of store systems and store equipment
• Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products
• Assume web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)
• Assist with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Comply with all company policies and procedures; maintain respectful relationships with coworkers
• Complete special assignments and other tasks as assigned

Training & Personal Development

* Earn and maintain PTCB certification through the designated PTCB training program and/or state required certification/registration

• Attend training and complete PPLs requested by Manager or assigned by corporate and acquire continuing education credits
• Maintain knowledge and skill in healthcare and pharmacy, including latest news and developments

Essential Qualifications

* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)

• Requires willingness to work flexible schedule, including evenings and weekend hours

Preferred Qualifications

* Prefer six months of experience in a retail environment

• Prefer to have prior work experience with arenaflex
• Prefer good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications
• Prefer good computer skills
• Prefer knowledge of store inventory control
• Prefer PTCB certification

Compensation & Benefits

* The actual compensation that you will be offered will depend on a variety of factors, including geography, skills, and abilities, education, experience, and other relevant factors

• This role will remain open until filled
• To review benefits, please click here [jobs.arenaflex.com/benefits](http://jobs.arenaflex.com/benefits)
• If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser [jobs.arenaflex.com/benefits](http://jobs.arenaflex.com/benefits)

Salary Range

* $16.5 - $18 / Hourly

How to Apply

If you are passionate about delivering exceptional patient care and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity. Please click on the link below to apply: Apply to this job We are an equal opportunity employer, including disability/veterans. We will consider employment of qualified applicants with arrest and conviction records. Apply for this job