Experienced Customer Support & Closing Specialist – Pet Food E-commerce Brand (Live Chat)

At arenaflex, we're passionate about revolutionizing the pet industry with innovative, high-quality products that bring joy to pet owners and their furry friends. As a fast-growing e-commerce brand, we're committed to delivering exceptional customer experiences that exceed expectations. We're now seeking a highly skilled and dedicated Customer Support & Closing Specialist to join our team and help us achieve our mission.

Job Type:

* Full-time, long-term position

• European time zone alignment required

Industry:

* Direct-to-consumer pet products

• E-commerce and digital marketing expertise

Language:

* English (strong written communication skills required)

Job Description:

We're looking for a talented and results-driven Customer Support & Closing Specialist to join our arenaflex team. As a key member of our customer support team, you'll be responsible for handling live chat conversations with existing or potential customers who reach out to us with product-related questions. This is not a basic support role – we're looking for someone who can understand the customer's needs, ask the right questions, and recommend the most suitable product or solution to drive successful sales.

Key Responsibilities:

* Handle live chat conversations with customers, understanding their needs and context

• Ask the right questions to identify underlying issues and recommend suitable products or solutions
• Convert conversations into successful sales when relevant
• Follow up and ensure the client has a positive experience
• Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
• Stay up-to-date with product knowledge and industry trends to provide expert advice to customers

What We're Looking For:

* Full-time availability (aligned with European time zone)

• Experience in customer service, ideally via live chat
• Strong written communication skills in English
• Ability to guide customers and handle objections with empathy
• Reliable, autonomous, and looking for a long-term partnership
• Comfortable with diagnosing needs and recommending solutions

Nice to Have:

* Experience in e-commerce, pet-related products, or DTC brands

• Previous experience in a support + sales hybrid role
• Familiarity with CRM software and customer support tools

Essential Qualifications:

* 1+ year of experience in customer support, preferably in a live chat environment

• Strong written communication skills, with the ability to articulate complex ideas in a clear and concise manner
• Excellent problem-solving skills, with the ability to think critically and creatively
• Ability to work independently, with minimal supervision
• Strong attention to detail, with a focus on delivering high-quality results

Preferred Qualifications:

* Experience in e-commerce, pet-related products, or DTC brands

• Previous experience in a support + sales hybrid role
• Familiarity with CRM software and customer support tools
• Certification in customer service or a related field (e.g. Certified Customer Service Representative (CCSR))

Skills and Competencies:

* Excellent written and verbal communication skills

• Strong problem-solving and critical thinking skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines
• Strong customer service skills, with a focus on delivering exceptional experiences

Career Growth Opportunities and Learning Benefits:

* Opportunities for professional growth and development, with a focus on customer support and sales

• Access to training and development programs, including customer service and sales training
• Collaborative and dynamic work environment, with a focus on teamwork and open communication
• Recognition and rewards for outstanding performance and contributions to the team

Work Environment and Company Culture:

* arenaflex is a fast-growing e-commerce brand, with a focus on innovation and customer satisfaction

• Our team is passionate about delivering exceptional customer experiences, with a focus on empathy, understanding, and results-driven solutions
• We're committed to creating a positive and inclusive work environment, with a focus on teamwork, open communication, and professional growth

Compensation, Perks, and Benefits:

* Competitive salary and benefits package

• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance and contributions to the team
• Access to training and development programs, including customer service and sales training

How to Apply:

If you're a motivated and results-driven individual with a passion for customer support and sales, we'd love to hear from you! Please submit your application, including:

• A brief description of your past experience in customer support
• Confirmation of your weekly availability
• A copy of your resume or CV
• A cover letter outlining your qualifications and experience

We're looking for candidates who demonstrate reliability, a service-oriented mindset, and a passion for delivering exceptional customer experiences. If you're ready to join a dynamic and innovative team, we encourage you to apply today! Apply for this job