Experienced Customer Service Specialist - Healthcare Billing, Revenue Cycle Management, arenaflex
As a leading healthcare provider, arenaflex is revolutionizing the primary care experience by delivering high-quality care and service to our patients. We're seeking a passionate and innovative Customer Service Specialist to join our team, helping us manage patient inquiries and provide world-class care. If you're a strong problem-solver with a passion for customer service, administrative work, and cultivating change in healthcare, we'd love to connect.
A Day in the Life
As a Customer Service Specialist, you'll be the face of arenaflex, handling inbound calls from patients regarding their medical bills, insurance claims, and payment inquiries. Your daily activities will include reviewing patient accounts, processing payments, explaining EOBs, and coordinating with internal stakeholders to resolve billing discrepancies. You'll solve complex problems like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion. Regular communication with insurance companies to verify benefits and claim status is essential. You'll also document all interactions in our electronic health record system and follow up on pending issues.
Key Responsibilities
- Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs, including insurance, billing, medical records, authorizations, and referrals. - Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions. - Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, and maintain service level agreements in response time to admins and patients. - Assist admins with our member's billing needs via our tasking system to provide the best customer service. - Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy. - Master our technology suite, including RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System, to interact with team members and patients and complete daily work. - Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting all in-office providers with urgent & stat patient needs.
About the Team
arenaflex's call center team combines healthcare expertise with a customer-obsessed culture to deliver exceptional patient support. Our team has focused on making healthcare more accessible and less complicated for members. We handle billing inquiries with empathy and efficiency. Our culture emphasizes leadership principles of ownership and continuous improvement, supported by ongoing training and development. Team members work in a diverse, inclusive environment where success is measured by positive patient impact while maintaining the highest standards of healthcare privacy and professionalism.
BASIC QUALIFICATIONS
- 2+ years of customer service experience in a call center environment - 1+ years with medical billing, insurance claims, or healthcare revenue cycle - Demonstrated proficiency in Microsoft Office Suite - Experience using electronic health records (EHR) or customer relationship management (CRM) systems - Knowledge of HIPAA compliance and healthcare privacy regulations - High school diploma or equivalent
PREFERRED QUALIFICATIONS
- Spanish Speaking - Ability to work various shifts - Strong problem-solving and documentation skills - Ability to type 45+ WPM while maintaining accuracy
Compensation and Benefits
arenaflex offers a competitive compensation package, including a base pay range of $31,200/year in our lowest geographic market up to $50,000/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, offering a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutarenaflex.com/workplace/employee-benefits.
Why Join arenaflex?
- Opportunity to work with a leading healthcare provider revolutionizing the primary care experience - Collaborative and inclusive team environment - Ongoing training and development opportunities - Competitive compensation and benefits package - Chance to make a positive impact on patient lives
How to Apply
If you're a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity. Please submit your application via our internal or external career site. Apply for this job