Entry Level Customer Service Representative – Merrimack, NH – Now Hiring at arenaflex
Join arenaflex, a leading financial services company, as an Entry Level Customer Service Representative, also known as a Customer Relationship Advocate (CRA). This unique opportunity will supercharge your early career growth with personalized support, skill development, and training. As a licensed professional, you will provide outstanding customer service while answering inbound phone calls and supporting arenaflex's valued clients.
About arenaflex
arenaflex is a dynamic and innovative company that is committed to building a diverse workforce, fostering a culture of belonging, and creating inclusive experiences for our associates, customers, and community. Our mission is to empower individuals to achieve their financial goals and dreams. With a strong focus on customer satisfaction, we strive to provide exceptional service and support to our clients.
The Role
As a new CRA, you will embark on a journey of learning and growth, navigating three major milestones: 1. Licensing Preparation: In the first months, you will prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE, Series 7, and 63 licenses, all fully sponsored by arenaflex. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we are here to support you every step of the way! 2. Skill Development: In the following months, you will handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network. 3. Proficiency: As you gain confidence and proficiency in serving customers, you will explore new career paths through job shadowing and our career center.
The Expertise and Skills You Bring
To succeed in this role, you will need to possess:
Aptitude and dedication
to complete the FINRA SIE, Series 7 Top Off, and Series 63 exams through our industry-leading licensing program.
Enthusiasm for continuous learning
and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making.
A passion for connection
and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient.
Ability to handle different types of situations, emotions, and conversations
driving towards suitable resolutions.
A desire for growth
and a mindset that generates long-term success through adaptability and personal accountability.
Exceptional critical and analytical problem-solving skills
and a demonstrated ability to interpret a scenario, leverage resources, and find an appropriate resolution.
Comfortable learning new technology or proprietary platforms
and confident navigating multiple systems simultaneously.
The Team
Our greatest asset is our people. We are committed to building a diverse workforce, fostering a culture of belonging, and creating inclusive experiences for our associates, customers, and community.
Benefits and Perks
arenaflex offers a comprehensive benefits package to support your well-being and career growth. Some of the featured benefits include:
- Maternal and Parental Leave
- Tuition Reimbursement
- Student Loan Assistance
- 401(K) 7% match
- Health Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance
- Paid Time off
- Commuter Benefit Program
- Backup Dependent Care
- Charitable match
- Concierge Services
- Wellness Program
Certifications and Category
* Series 07 - FINRA
- Series 63 - FINRA
- Category: Customer Service, Sales
Work Environment
Most roles at arenaflex are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a arenaflex office. This does not apply to Remote or fully Onsite roles.
Important Note
arenaflex's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment, and retirement-related financial activities, and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict arenaflex from hiring and/or associating with individuals with certain Criminal Histories.
How to Apply
If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and embark on a journey of growth and development. Apply now and take the first step towards a rewarding career in the financial services industry. Apply to this job Apply for this job