Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences with arenaflex
At arenaflex, we're passionate about connecting people, businesses, and things in meaningful ways. As a Customer Sales and Service Representative, you'll be at the forefront of this mission, delivering exceptional customer experiences that exceed expectations. If you're a sales and customer service pro with a passion for technology and a knack for building relationships, we want to hear from you.
About arenaflex
arenaflex is a leading provider of innovative solutions that power and empower how people live, work, and play. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're committed to driving innovation, creativity, and impact in the world, and we're looking for talented individuals like you to join our community.
What You'll Be Doing
As a Customer Sales and Service Representative, you'll be responsible for delivering an exceptional customer experience to our customers, who rely on us for America's fastest and most reliable network. You'll answer incoming calls from customers, respond to requests about installation, disconnection, or changes to service, and instill confidence and loyalty in our customers through thoughtful listening and effective service.
Key Responsibilities:
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
- Instilling confidence and loyalty in customers through thoughtful listening and utilizing knowledge of arenaflex's products and services to effectively service and retain customers
- Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
- Responding to requests from customers about arenaflex products and services
- Verifying service order accuracy and completeness and making corrections/changes, as needed
- Negotiating the collection of overdue bills
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
- Managing various systems and work tools while engaging on the phone with customers
What We're Looking For
We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations, and you should take real ownership of customer concerns.
Essential Qualifications:
* Related Associate Degree or 2+ years' relevant experience
- Customer Service call center experience
- Previous collections experience
- Experience with selling products and services
- Customer service skills
- Demonstrated ability to communicate with detail and precision
Preferred Qualifications:
* Experience working in a fast-paced, dynamic environment
- Proven track record of meeting sales goals and building relationships with customers
- Knowledge of arenaflex's products and services
- Experience with sales and customer service software and systems
What We Offer
At arenaflex, we offer a comprehensive benefits package that includes:
- Competitive salary and benefits
- Opportunities for career growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
- A commitment to diversity, equity, and inclusion
Work Environment and Culture
As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're committed to driving innovation, creativity, and impact in the world, and we're looking for talented individuals like you to join our community.
Compensation and Benefits
The salary will vary depending on your location and confirmed job-related skills and experience. For part-time roles, your compensation will be adjusted to reflect your hours. The weekly wage range for the Maryland location(s) listed on this job requisition based on a full-time schedule is: $729.00 - $1,612.50.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this role. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply to this job Apply for this job