Customer Service Lead - Part-Time – arenaflex Store
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and have a knack for leading by example? If so, we want to hear from you! arenaflex is seeking a highly motivated and customer-focused Customer Service Lead to join our team as a Part-Time Customer Service Lead. As a key member of our retail team, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service, and ensuring a customer-first focus is always top of mind.
Overview
As a Part-Time Customer Service Lead at arenaflex, you will be an integral part of our retail team, working closely with the Assistant Store Manager and Customer Service Supervisor to drive customer satisfaction and loyalty. You will be responsible for leading by example, approaching your work with arenaflex's philosophy and core values in mind, and ensuring that every customer interaction is a positive and memorable experience. Your expertise will be essential in maintaining a customer-first focus, delivering a consistently great experience to all customers, and driving improvement in friendliness, speed of checkout, and customer feedback surveys.
Key Responsibilities
As a Customer Service Lead at arenaflex, your key responsibilities will include:
- Model company core values, arenaflex philosophy, and back of house standards: You will be responsible for embodying arenaflex's core values and philosophy, and for ensuring that all associates understand and adhere to these standards.
- Drive improvement of friendliness, speed of checkout, and customer feedback surveys: You will be responsible for maintaining a customer-first focus and delivering a consistently great experience to all customers, with a high level of professionalism.
- Maintain a neat and orderly front end area: You will be responsible for ensuring that the front end area of the store is always clean, organized, and free of clutter.
- Troubleshoot issues with registers and transactions: You will be responsible for resolving any issues that may arise with registers or transactions, and for ensuring that all transactions are processed accurately and efficiently.
- Coordinate meal and break periods and monitor schedule adherence: You will be responsible for coordinating meal and break periods for associates, and for monitoring schedule adherence to ensure that all associates are working their scheduled hours.
Requirements
To be successful as a Customer Service Lead at arenaflex, you will need to be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required. You will also need to be physically able to lift and move boxes weighing 40 lbs. or more, and to stand and walk for extended periods of time.
What We Offer
As a valued member of the arenaflex team, you will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for arenaflex's benefits package, which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law.
Career Growth Opportunities and Learning Benefits
arenaflex is a rapidly growing brand, and we provide a variety of training and development opportunities so our associates can grow with us. As a Customer Service Lead, you will have the opportunity to develop your leadership skills, learn about our products and services, and gain experience in a fast-paced retail environment.
Work Environment and Company Culture
Our store teams work hard and have fun together! arenaflex associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. We are committed to creating a positive and inclusive work environment, where all associates feel valued and supported.
Compensation, Perks, and Benefits
* Competitive wage: $17.45 per hour
- Flexible hours
- Associate discount
- Part-time benefits package, including medical coverage and a 401(k) plan
- Up to 4 hours of paid time off annually after one year of service
- Up to 8 paid holidays
- Paid sick time in accordance with applicable law
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team as a Part-Time Customer Service Lead at arenaflex. [Apply to this job](https://remote.thetodayupdate.com/register-candidate)
Equal Opportunity Employer
arenaflex is an equal opportunity employer committed to workplace diversity. We welcome applications from diverse candidates and are proud to be an inclusive and supportive workplace. Apply for this job