Experienced Manager Customer & Employee Insights – arenaflex Store

As a seasoned professional in customer and employee insights, you have the unique opportunity to join arenaflex, a leading innovator in the industry, as a Manager Customer & Employee Insights. In this pivotal role, you will be responsible for fostering the development and sharing of actionable customer and employee learning to help solve key strategic decisions facing the company. Your expertise will be instrumental in bringing effective and innovative research approaches to the table, ensuring that arenaflex remains at the forefront of customer-centricity.

About arenaflex

arenaflex is a dynamic and forward-thinking company that values the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. As a Manager Customer & Employee Insights, you will be part of a team that is passionate about delivering exceptional customer experiences and fostering a culture of inclusion, recognition, and support. arenaflex is committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Key Responsibilities

As a Manager Customer & Employee Insights, you will be responsible for:

• Leading and sustaining the generation of consistently reliable, actionable qualitative and quantitative primary research, including both ad hoc research and ongoing tracking studies.
• Cultivating, fostering, and promoting an organizational culture for the Insights Team that results in high performance, high morale, integrity, trust, and teamwork.
• Building strong relationships with key stakeholder department leaders and collaborating with internal customers on refining learning priorities and commitments.
• Managing the annual research budget from budget planning to implementation of the budget, maximizing budget expenditures and optimizing for cost savings whenever possible.
• Identifying opportunities to train the Insights team on emerging tools and techniques.
• Providing recommendations to senior leadership on most appropriate research methods to meet learning objectives and consulting on application and interpretation of the insights that result from the research.
• Ensuring that the team understands the overall vision and has the tools and skills development necessary to meet team and department objectives.
• Collaborating with Analytics and Strategy functions to integrate primary and secondary sources into a holistic view of the customer perspective.
• Identifying evolving business needs, industry trends, and advancements in market research tools and methodologies, and advocating for improved tools, partnerships, and techniques.

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent.
• Demonstrated experience in directly or indirectly leading teams.
• Fully functioning, broad knowledge in qualitative and quantitative market research methodologies, advanced analytics (i.e., conjoint, discrete choice, predictive modeling), and developing data-stories and presenting complex, nuanced consumer feedback and insights to senior leadership.
• Ability to effectively communicate and influence by listening intently, questioning appropriately, and articulating clearly.
• Ability to create excitement around a shared vision and gain commitment to shared goals.
• Ability to quickly make sense of, combine, and organize information into meaningful insights.

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• A bachelor's degree in a related field (e.g., marketing, business, psychology).
• Experience in customer experience measurement and methodologies.
• Skilled in identifying and developing qualitative and quantitative research solutions.
• Skilled in strategic thinking with the ability to tie team activities to the big picture.
• Skilled in mathematics, analytics, and problem-solving.
• Skilled at managing a team's diverse workload and priorities across multiple internal customers and stakeholders.
• Skilled in managing a wide range of research methodologies, including focus groups, ethnography, one-on-one interviews/IDIs, online qualitative, concept testing, and knowledge of advanced quantitative methods.

Work Environment and Culture

As a Manager Customer & Employee Insights at arenaflex, you will be based at our Dallas, TX headquarters facility during business hours. You will be part of a dynamic team that values collaboration, innovation, and customer-centricity. arenaflex is committed to providing a safe and inclusive work environment, and we encourage applicants from diverse backgrounds to apply.

Compensation and Benefits

arenaflex offers a competitive market salary, ranging from $128,350 per year to $142,600 per year, depending on qualifications and experience. Additionally, eligible leadership and individual contributor roles may be eligible for bonus opportunities. arenaflex also offers a range of benefits, including:

• Fly for free on any open seat on all Southwest flights (your eligible dependents too).
• Southwest will help fund your 401(k) retirement savings with company contributions up to 9.3% of your eligible earnings.
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan.
• Competitive health insurance for you and your eligible dependents (including pets).
• Explore more benefits you'll love: https://careers.arenaflex.com/benefits.

How to Apply

If you are a motivated and experienced professional in customer and employee insights, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse backgrounds. We are committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Apply for this job