Experienced Customer Experience Lab Technician (Implants) – arenaflex Store

At arenaflex, we're revolutionizing the dental industry with cutting-edge technology and innovative solutions. As a leading player in the $200B market, we're committed to simplifying and modernizing every aspect of dental practices worldwide. Our mission is to empower clinicians and their teams with the tools, expertise, and support they need to deliver exceptional patient care and achieve their full potential. We're now seeking highly skilled and dedicated Customer Experience Lab Technicians to join our arenaflex team. As a key member of our team, you'll collaborate with clinicians to provide expert guidance on complex cases, ensure quality outcomes, and deliver an exceptional experience for every doctor. If you're passionate about delivering exceptional customer service, have a deep understanding of dental lab expertise, and are eager to join a fast-growing and rapidly changing fully-digital lab environment, we want to hear from you!

About the Role

As a Customer Experience Lab Technician (Implants) at arenaflex, you'll play a critical role in partnering with clinicians to review and refine case designs, troubleshoot issues, and offer efficient and empathetic customer service. Your expertise will be invaluable in ensuring optimal aesthetic and functional patient outcomes, building customer confidence in our digital tools, and facilitating cross-functional communication between doctors and arenaflex lab teams.

Key Responsibilities

* Collaborate with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes

• Provide live clinical support to clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service
• Facilitate cross-functional communication between doctors and arenaflex lab teams, translating clinical feedback into production outcomes
• Partner with clinicians to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes
• Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service
• Act as a liaison between doctors and arenaflex lab teams, translating clinical feedback into production outcomes

What We're Looking For

* 5+ years of experience in a dental technician role

• 3+ years of experience in 3Shape CAD/CAM design, including implant cases
• Deep understanding of digital dental workflows for your specialized product line, ie. implants
• Technologically adept with the ability to learn and navigate dental design platforms quickly
• Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care
• Previous experience in a customer-facing lab role is preferred
• Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights
• Comfortable chatting live with doctors – whether it's over chat, phone, or video calls
• Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously
• Desire to work in a fast-growing and rapidly changing fully-digital lab environment
• Ability to meet tight deadlines while maintaining exceptional quality standards across every case

What We Offer

* Estimated hourly pay: $32 - $36

• Equity
• Paid time off
• Sick pay
• Holidays
• Full benefits package
• Comprehensive and inclusive benefits tailored to each country where we operate
• Healthcare
• Dental
• Mental health support
• Parental planning resources
• Retirement savings options
• Generous paid time off

Why Join arenaflex?

* arenaflex is proud to be an equal-opportunity employer, committed to building a diverse and inclusive culture that celebrates authenticity to win as one

• We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics
• arenaflex fully complies with the Americans with Disabilities Act (ADA) and is dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals

How to Apply

If you're passionate about delivering exceptional customer service, have a deep understanding of dental lab expertise, and are eager to join a fast-growing and rapidly changing fully-digital lab environment, we want to hear from you! Apply now to become a part of the arenaflex team and help us revolutionize the dental industry! Apply for this job