Experienced Contract Enterprise Customer Success Manager – Web & Cloud Application Development

Join arenaflex's Diverse and Inclusive Team

At arenaflex, we're passionate about empowering organizations to operate fearlessly and innovate securely. As a leading provider of Offensive Security Testing, we're committed to helping businesses of all sizes protect themselves against the ever-evolving threat landscape. Our cutting-edge SaaS platform and exclusive community of testers, known as the arenaflex Core, have revolutionized the way organizations approach security testing. With a strong focus on diversity, equity, and inclusion, we're seeking an experienced Contract Enterprise Customer Success Manager to join our team in a six-month contract position.

About arenaflex

arenaflex was founded on the belief that security testing can be better. Our diverse, fully remote team is dedicated to providing seamless, effective, and collaborative security testing solutions that empower organizations to innovate securely. With a powerful combination of our SaaS platform and the arenaflex Core, we've helped thousands of customers identify and remediate risk across their dynamically changing attack surface.

Our Mission

At arenaflex, we're committed to building a diverse and inclusive workforce that reflects the communities we serve. We believe that everyone deserves to be their authentic self and do their best work. Join our team and be part of a culture that values creativity, innovation, and collaboration.

Job Description

We're seeking an experienced Contract Enterprise Customer Success Manager to join our team in a six-month contract position. As a key member of our Enterprise team, you'll be responsible for building and growing successful security testing programs for our customers. You'll work closely with C-level executives both internally and externally to establish trusted advisor relationships and drive continued value of our products and services.

Key Responsibilities:

* Own overall relationship with assigned clients, including increasing adoption, ensuring retention, driving increased growth, and satisfaction

• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
• Develop, prepare, and nurture customers for advocacy
• Build successful security testing programs for our customers
• Act as the voice of the customer internally to advocate customer's needs
• Monitor day-to-day service execution and customer satisfaction
• Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
• Manage annual renewal process for customers to assure uninterrupted product use
• Work to identify and/or develop upsell opportunities
• Program manage account escalations
• Interface with internal and external C-level executives
• Team directly with Sales to build a great customer experience

You Have:

* 3-5 years of work experience in Customer Success and/or Account Management

• A commercial, consulting mindset
• Project/program management experience
• Experience working with Salesforce
• Multi-tasking skills and the flexibility to adjust to changing priorities on-the-fly
• Strong written and verbal communication
• Familiarity working with Enterprise level clients
• Prior experience working in a very detail-oriented and analytical environment
• Prior experience closing sales deals and speaking with C-level executives
• Drive, no one needs to push you to excel; it's just who you are
• Eagerness to learn, adapt, and perfect your work; you seek out help and put it to good use
• A strong desire to help and serve our customers: They win, so you win

Pay Range Disclosure

arenaflex is committed to fair and equitable compensation practices. The salary range for this role is ($30 - $37) per hour. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. The salary range may differ in other states and may be impacted by proximity to major metropolitan cities.

Benefits and Perks

* Competitive hourly rate

• Opportunity to work with a cutting-edge SaaS platform and exclusive community of testers
• Collaborative and dynamic work environment
• Flexible remote work arrangement
• Professional development opportunities
• Comprehensive benefits package (health, dental, vision, etc.)
• Generous paid time off and holidays
• Access to exclusive arenaflex events and training programs

Why Join arenaflex?

* Be part of a diverse and inclusive team that values creativity, innovation, and collaboration

• Work with a cutting-edge SaaS platform and exclusive community of testers
• Collaborate with C-level executives to drive business growth and innovation
• Develop your skills and expertise in customer success and account management
• Enjoy a flexible remote work arrangement and comprehensive benefits package
• Be part of a company that's committed to making a positive impact on the world

How to Apply

If you're a motivated and experienced Customer Success Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! Apply to this Job Apply for this job