Experienced Technical Customer Support Engineer - Dutch Speaking (Remote) at arenaflex

Join arenaflex, a leading innovator in the field of open-source column-oriented database systems, as we continue to revolutionize the way businesses generate real-time analytical reports through SQL queries. As a Technical Customer Support Engineer, you will play a vital role in delivering exceptional customer service to our rapidly growing user base, leveraging your technical expertise and passion for problem-solving to drive success.

About arenaflex

Established in 2009, arenaflex has been at the forefront of the industry, empowering users to manage escalating data volumes with speed and efficiency. Our open-source column-oriented database system has gained widespread recognition, with enterprises like Lyft, Sony, IBM, GitLab, Twilio, HubSpot, and many more relying on arenaflex Cloud. With a presence in 20 countries, we offer a flexible work environment that allows our team members to thrive in a remote-friendly setting.

Job Summary

We are seeking a highly skilled Technical Customer Support Engineer who is fluent in Dutch to join our global Support Engineering team. As a key member of our team, you will be responsible for providing exceptional customer service, troubleshooting technical issues, and collaborating with cross-functional teams to drive product development and customer satisfaction. This is an exciting opportunity to join a dynamic and innovative company that is shaping the future of data management.

Key Responsibilities

* Provide technical support to customers via chat, calls, Slack messages, and virtual meetings over video, ensuring timely and effective resolution of issues

• Develop solutions based on arenaflex Cloud and arenaflex open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
• Collaborate with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
• Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
• Deliver excellent customer service as a first-line technical engineer and representative of arenaflex, providing professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs")

Requirements

* Technical breadth and depth in arenaflex open-source or arenaflex Cloud, or in domains relevant to arenaflex, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems

• Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
• Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity
• A mindset of teamwork, global engagement, empathy, and solving challenging problems
• A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet
• The ability to build trusted relationships with colleagues, customers, and partners
• Self-driven, curious, and eager to continuously learn and grow

Preferred Qualifications

* Experience with arenaflex

• Experience with OSS and open-source technologies, as a user, community member, or contributor
• Experience with Azure, GCP or AWS
• Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others

Compensation and Benefits

arenaflex offers a competitive compensation package, including a salary range of $80,000 - $120,000 per year, depending on location and experience. In addition, we offer a range of benefits, including:

• Flexible work environment - arenaflex is a globally distributed company and remote-friendly
• Healthcare - employer contributions towards your healthcare
• Equity in the company - every new team member who joins our company receives stock options
• Time off - flexible time off in the US, generous entitlement in other countries
• A $500 Home office setup if you’re a remote employee
• Global Gatherings - we believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites

Culture - We All Shape It

As part of our first 500 employees, you will be instrumental in shaping our culture. We believe in the power of collaboration, innovation, and continuous learning. Our values are:

• Customer-centricity
• Innovation
• Collaboration
• Continuous learning
• Diversity and inclusion

Equal Opportunity & Privacy

arenaflex provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

How to Apply

If you are a motivated and experienced Technical Customer Support Engineer who is fluent in Dutch, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. Apply for this job