Experienced Customer Adoption Team Manager – Driving Customer Success and Growth at arenaflex
Are you a seasoned leader with a passion for driving customer success and growth? Do you have a proven track record of leading high-performing teams and developing strategic projects that drive business impact? If so, we want to hear from you! arenaflex is seeking an Experienced Customer Adoption Team Manager to join our dynamic team in London, working 3 days per week in office and 2 days remotely.
About arenaflex
arenaflex is a leading provider of innovative solutions for the rental market, with a mission to provide the best renting experience in the world. We're a scale-up with a strong presence in the UK, serving over 3,000 letting agents and supporting a community of 350+ arenaflexians. Our journey has been a rollercoaster, but we're stronger than ever, and we're excited to welcome a new team member to our family.
The Opportunity
As an Experienced Customer Adoption Team Manager, you'll lead, coach, and develop a small team of customer adoption managers, ensuring that performance targets are achieved. You'll support the team with escalations for complex internal and external queries, and work closely with enterprise accounts to onboard and manage their lifecycle. You'll also build strong stakeholder relationships, including with senior stakeholders and C-suite executives.
Key Responsibilities:
* Lead, coach, and develop a small team of customer adoption managers, ensuring that performance targets are achieved
- Support the team with escalations for complex internal and external queries
- Support enterprise account onboarding and early lifecycle management, building strong stakeholder relationships
- Lead team meetings, 1-1s, and contribute to commercial managers' meetings
- Develop and execute strategic projects that drive business impact
What We Need from You:
* Solid experience in line management of at least 3 ICs and proven results, ideally within a customer adoption or account management team
- Strong stakeholder management and the ability to build relationships with your team and senior stakeholders (including C-suite)
- Thrive in data-driven environments, using metrics to inform decisions and achieve measurable improvements
- Proven ability to develop and execute strategic projects that drive business impact
What's in it for You:
*
Grow with arenaflex:
Your development is important to us, and we're committed to creating an inclusive environment where you can bring your whole self to work. We're Great Place to Work-certified, and we offer a £1000 annual development fund to support your goals.
Your well-being matters:
We prioritize your mental health and well-being, offering bi-weekly coaching with Sanctus and a generous holiday policy (25 days + UK Bank holidays + 1 day per full holiday year up to 32 days).
Supporting your family:
We offer 3 months of fully-paid time off to look after your new arrivals, regardless of your gender.
Our team:
We're an energetic, sociable, and talented bunch who are passionate about making a difference. We learn from each other, are genuine, and don't have time for politics.
What's Next?
If you're ready to help us provide the best renting experience in the world, then apply now! A full job spec is available on request. We're an equal opportunity employer committed to creating an inclusive environment, and we welcome applicants from all backgrounds and walks of life.
Please note:
* As we are regulated by the Financial Conduct Authority, all arenaflexians are required to pass a thorough referencing check via Experian before joining the team.
- We will only ask for references at the point of making an offer.
- Regrettably, we are not able to provide sponsorship for this role.
- No agencies please – we have tried and trusted partners we would turn to should we require support.
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