Experienced Customer Adoption Manager – Homebuilder Partnerships & Digital Transformation
At arenaflex, we're revolutionizing the way new homes are designed and built. As a VC-backed startup, we've assembled a founding team with a proven track record of shipping innovative products for industry leaders like Autodesk, Electronic Arts, Nike, and Apple. With a total of $83M in funding from top-notch venture capital firms and over 18 strategic investors – including industry leaders in construction, building products manufacturing, and distribution – we're poised to transform the homebuilding industry. We're seeking an experienced Customer Adoption Manager to join our team. This role combines the relationship-driven focus of a Customer Success Manager with the rigorous execution discipline of a Technical Project Manager. As a Customer Adoption Manager, you'll own the entire customer journey – from kickoff through full business-wide adoption – driving value realization and digital transformation for our builder partners.
About the Role
As a Customer Adoption Manager at arenaflex, you'll be responsible for building and running detailed project plans, driving strategic work-sessions, and activating internal specialists across Architecture, Purchasing, Sales, and Operations to ensure every department within our homebuilder customer wins with arenaflex. You'll work closely with our builder partners to understand their needs, develop tailored solutions, and drive adoption of our platform.
Key Responsibilities
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Project Planning & Governance
+ Build a phased, resource-loaded project plan covering model implementation, ERP integration, and Procure rollout. + Publish weekly status dashboards, critical-path updates, and risk logs to customer and internal execs. + Facilitate change-control decisions and keep scope, schedule, and budget baselines current.
Strategic Meeting Leadership
+ Own pre-reads, agendas, and successful outcomes for customer kick-offs, quarterly business reviews, and onsite workshops. + Track action items for both arenaflex and builder teams, ensuring accountability and closure.
Customer Onboarding & Adoption
+ Create Success Plans with measurable objectives (time-to-first-model, first community live, Procure bid cycle, etc.). + Train customer users on Showroom, Config, and Procure; drive milestone adoption KPIs.
Cross-Functional Orchestration
+ Coordinate across Implementation Leads (architects), ERP data integrators, and procurement advisors; clear blockers in partnership with Product, Engineering, and Finance. + Engage customer department heads across Architecture, Purchasing, Sales, and Ops to align workflows and process changes.
Value Tracking & Executive Storytelling
+ Monitor customer health, usage analytics, cost/time savings, and other ROI signals. + Deliver Quarterly Business Reviews tying platform metrics to builder business outcomes.
Qualifications
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5+ years
in Customer Success and/or Project/Program Management within home-building tech, AEC software, or production homebuilder.
- Proven track record delivering multi-discipline projects on time and within budget; PMP, PMI-ACP, or equivalent a plus.
- Fluent in production-builder workflows (plan libraries, options, purchasing, estimating, community launches).
- Executive-level communication skills; able to translate BIM details into CFO-ready value stories.
- Highly organized, proactive self-starter who thrives in a fast-growth, remote-first environment.
What We Offer
At arenaflex, we're committed to creating a work environment that supports the well-being and growth of our team members.
We offer
- Competitive salaries with significant equity in a fast-growing, well-funded company.
- Comprehensive medical, dental, and vision coverage.
- Unlimited PTO and meaningful maternity/paternity leave.
- Short and long-term disability plans and a 401K.
- A stipend to create the ideal home office for remote workers.
- Flexible hours to balance work and life.
- A fast-paced, dynamic environment with opportunities for growth and learning.
How to Apply
If you're a motivated and experienced professional looking to join a revolutionary company, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply for this job