Experienced Customer Service Insurance Assistant – Commercial Insurance Support at arenaflex

Are you a customer service professional with a passion for delivering exceptional support in a fast-paced remote environment? Do you have a knack for navigating complex insurance policies and procedures? If so, we invite you to join our team at arenaflex as an Experienced Customer Service Insurance Assistant – Commercial Insurance Support.

About arenaflex

arenaflex is a Fortune 100 company that provides innovative insurance solutions to individuals and businesses across the globe. Our mission is to empower people to live, work, and thrive with confidence, knowing that we have their backs. With a strong commitment to customer satisfaction, arenaflex has built a reputation for delivering exceptional service and support to our customers.

Job Description

As an Experienced Customer Service Insurance Assistant – Commercial Insurance Support, you will play a critical role in delivering responsive service to our independent agents and customers. Your primary responsibilities will include:

• Entering and retrieving information of varying complexity using computer systems and applications to update records, obtain information for others, and respond independently to most questions and problems.
• Using intermediate skills and business knowledge to answer questions related to billing and insurance forms/documents, correspondence, and processes other insurance transactions to provide customer service and support.
• Performing other related support duties as requested, such as answering phones, processing mail, and assisting customers.
• Upholding our customer care standards by achieving individual goals such as work quality, phone and email handle time, adherence, and reliability.
• Adhering to a daily schedule to help maintain phone and offline service levels.
• Identifying all required forms and materials related to policy changes and certificates.
• Assisting in handling various requests from agents and insureds, including completing basic policy changes.
• Interacting with other departments, including underwriting, billing, and processing, to help resolve customer requests.

Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent.
• A minimum of 1-2 years of relevant customer service or administrative experience.
• Prior call center/insurance experience is preferred but not mandatory.
• Proficiency with computers is mandatory.
• Excellent oral, written, and interpersonal communication skills, with the capacity to navigate multiple systems/sites in a fast-paced structured teamwork environment.
• Intermediate level of skill required to open, create, and modify various documents using the Microsoft Office suite (e.g., documents, spreadsheets, e-mail, etc.) and enter/retrieve information using various applications/systems.
• Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of the department's policies and procedures.
• Must be able to acquire and maintain company and department work at home (W@H) requirements; Dedicated room with a desk, safe, quiet, professional working environment, and wire-connected high-speed internet with a minimum of 5 dedicated mbps (20 mbps or more is recommended through a cable, fiber, or DSL service).

About Our Team

Our team is dedicated to delivering exceptional customer service and support to our customers. We are a dynamic and fast-paced team that is passionate about making a difference in the lives of our customers. We are committed to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers.

Benefits

As an employee of arenaflex, you will enjoy a range of benefits that support your life and well-being. These include:

• Competitive salary and bonus structure.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for career growth and development.
• Flexible work arrangements, including remote work options.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about our company and to submit your application.

Note

arenaflex is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law.

Fair Chance Notices

arenaflex is committed to providing a safe and inclusive work environment for all employees. We will not consider applicants with a felony conviction that is more than seven years old, unless there is a direct relationship between the previous conviction and the requirements of the job. We will also consider applicants with a misdemeanor conviction that is more than five years old, unless there is a direct relationship between the previous conviction and the requirements of the job.

Excluded States/Districts

The following states/districts are excluded from eligibility at this time:

• Alaska
• California
• Colorado
• Connecticut
• Delaware
• District of Columbia
• Hawaii
• Illinois
• Massachusetts
• Michigan
• Minnesota
• New Jersey
• Nevada
• New York
• Oregon
• Rhode Island
• Washington

Training and Onboarding

Our training and onboarding program is designed to ensure that you have the skills and knowledge you need to succeed in this role. Our comprehensive training program includes:

• Formal virtual classroom instruction.
• Assessments and evaluations.
• On-the-job training.
• Ongoing coaching and feedback.

Attendance and Performance

Attendance and performance are critical to your success in this role. You will be expected to attend all training sessions and to meet or exceed performance goals. Your performance will be evaluated regularly, and you will receive feedback and coaching to help you improve.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to join our team at arenaflex as an Experienced Customer Service Insurance Assistant – Commercial Insurance Support. We offer a competitive salary and benefits package, opportunities for career growth and development, and a dynamic and inclusive work environment. Apply today to take the first step towards a rewarding and challenging career with arenaflex. Apply for this job