Experienced Bilingual Cantonese Customer Support Specialist – Healthcare Technology Innovator
At arenaflex, we're revolutionizing the healthcare industry by making prescriptions accessible and affordable to everyone. Our innovative products, BlinkRx and Quick Save, are breaking down barriers within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. As a key member of our team, you'll play a vital role in delivering exceptional patient care and support to our growing customer base.
About arenaflex
arenaflex is a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. We're a company that deeply impacts our customers and is able to provide our services across a massive population. Our business model not only helps people, but drives economics that allow us to build a generational company. We're a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
Responsibilities
As an Experienced Bilingual Cantonese Customer Support Specialist, you'll be responsible for:
- Receiving inbound phone calls to resolve routine and new issues with patients, doctors, and insurers
- Providing patient care to accurately support pharma programs and triage to appropriate teams when required
- Striving to meet and exceed structured performance targets
- Documenting all call information and data discovery according to operating procedures
- Utilizing Knowledge Base materials as a foundation for resolving inquiries
- Maintaining confidentiality of patient and proprietary information
- Developing a working knowledge of company-related security and privacy practices
- Participating in continued education on product changes, new features, and product launches
- Helping improve the patient experience by sharing feedback with management to further develop the product, materials, and processes
Requirements
To succeed in this role, you'll need:
- Bilingual Cantonese required, with a strong command of the English language
- High school diploma or GED required, Bachelor's degree strongly preferred
- Customer service or inbound call center experience required
- Healthcare, pharmacy, or other relevant industry experience strongly preferred
- Strong verbal and written communication skills
- Sound technical skills, analytical ability, good judgment, and strong operational focus
- A passion for providing top-notch patient care
- Ability to work with peers in a team effort and cross-functionally
- Strong technical aptitude and ability to learn complex new software
Location/Hours
This is a full-time position, on-site in Pittsburgh or Chesterfield (MO). You'll be available to work Monday-Friday across various shifts, including:
- 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm
- OR open for availability for 4-day, 10-hour shifts from 10am-8 pm EST
- Availability for rotating Saturday shifts 9am-5pm
- Scheduling flexibility, as your schedule may change over time according to business needs
Benefits
As a valued member of our team, you'll enjoy:
- Medical, dental, and vision insurance plans that fit your needs
- 401(k) retirement plan
- Paid time off, sick time, and holidays
- Paid parental/baby bonding leave
- Daily meal stipend for onsite marketplace
- Pre-tax transit benefits and free onsite parking
Why Join Us
At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about making a difference in the lives of our customers. We're an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you're a motivated and compassionate individual who is passionate about delivering exceptional patient care and support, we encourage you to apply to this exciting opportunity. Join our team and be part of a company that is revolutionizing the healthcare industry and making a real difference in the lives of our customers.
Apply Now
To apply for this role, please submit your resume and a cover letter explaining why you're the ideal candidate for this position. We can't wait to hear from you! Apply for this job