Experienced Full Stack Payroll Customer Success Manager – Global Payroll and HRIS Services

At arenaflex, we're revolutionizing the way businesses navigate global employment compliantly with ease. Our innovative HR platform empowers organizations to recruit, pay, and manage international teams seamlessly. As a key member of our Global Payroll and HRIS Services Team, you'll play a pivotal role in shaping the future of work by delivering exceptional customer experiences and driving business growth.

About arenaflex

arenaflex is a forward-thinking company that's passionate about making a meaningful impact in the global employment space. Our team is comprised of talented individuals from diverse backgrounds, working together to build a world-class HR platform that's accessible to businesses of all sizes. We're committed to fostering a culture of innovation, collaboration, and continuous learning, where every team member has the opportunity to grow and thrive.

What this job can offer you

As an Experienced Full Stack Payroll Customer Success Manager, you'll have the unique opportunity to make a significant impact in the global payroll and HRIS space. You'll be responsible for building and nurturing strong, long-term relationships with customers, while also contributing to the ongoing development and success of our payroll solutions. Your ability to foster trust, deliver value, and drive customer engagement will be crucial in preserving existing business and transforming our customers into life-long partners.

Key Responsibilities:

* Develop deep understanding and expertise for arenaflex Payroll and HRIS product(s) and services

• Take responsibility for the entire customer journey, and grow them into long-term partners with a direct focus on payroll services
• Long-term customer relationship management, ensuring the success and satisfaction of payroll customers
• Own client retention & expansion, within payroll products and services
• Identify upselling & cross-selling opportunities, manage campaigns and product promotion, and introduce new payroll features to our clients/complementary products (EOR, Contractor Management, Talent, Equity, and HRIS)
• Monitor customer complaints and provide assistance to solve any concerns or problems related to our Global Payroll (PAY) and HRIS product(s)
• Gather customer feedback regularly and share with our Payroll, Product, Sales, Global Operations, Finance, Legal, and Growth teams, with a focus on payroll product and customer experience enhancements
• Work closely with the Payroll and Sales team to help ensure the right expectations are set for payroll customers
• Educate and train customers on key payroll information and processes to set them up for success
• Monitor account & customer health, preventing churn, and managing escalations, particularly those related to payroll issues

What you bring

* Expertise in customer-facing roles such as CSM or Account Management within the international Payroll/HR tech space, ideally in a payroll product and tech-focused environment

• Strong knowledge of global payroll software, systems, and tools, with an understanding of HR/payroll compliance and regulations
• Proven ability to onboard, grow, retain, and develop customer relationships, driving customer satisfaction and success
• Skilled in building strong relationships with key stakeholders across all levels of customer and internal organizations to align on business goals
• Experience leading and executing cross-departmental projects, with solid organizational abilities to manage multiple priorities and complex projects simultaneously
• Strong problem-solving skills with a proactive approach to resolving customer issues and delivering tailored solutions
• Excellent verbal and written communication skills, with the ability to convey complex ideas clearly, influence stakeholders, and deliver impactful presentations or product demonstrations
• Passion for identifying opportunities to optimize customer experience, including introducing additional features or services that align with customer needs
• Adept at monitoring account health by analyzing usage metrics, identifying gaps, and implementing strategies to ensure customer retention and satisfaction
• Self-driven and autonomous, with the ability to take ownership of tasks, work independently, and manage priorities with minimal supervision
• Experience in working in fast-paced environments

arenaflex Compensation Philosophy

arenaflex's Total Rewards philosophy is to ensure fair, unbiased compensation and fair pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

Benefits

arenaflex offers a comprehensive benefits package that includes:

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we are async)
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces

How you'll plan your day (and life)

We work async at arenaflex, which means you can plan your schedule around your life (and not around meetings). You'll be empowered to take ownership and be proactive. When in doubt, you'll default to action instead of waiting. Your life-work balance is important, and you'll be encouraged to put yourself and your family first, and fit work around your needs.

How to apply

If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardized language we use here at arenaflex. If you don't have an up-to-date CV but you're still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We prioritize a sense of belonging and encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status, and any other under-represented group to apply. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

Application Process

Our application process includes: 1. Interview with recruiter 2. Interview with future manager 3. Interview with team members (no managers present) 4. Bar Raiser Interview 5. Prior employment verification check

Apply Now

If you're ready to join a dynamic team that's shaping the future of work, apply now for the Experienced Full Stack Payroll Customer Success Manager role at arenaflex. Apply for this job