Experienced Technical Support / Customer Service Representative – Remote Night Shift Opportunity at arenaflex
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex as a Technical Support / Customer Service Representative, working from the comfort of your own home on a night shift schedule.
About arenaflex
arenaflex is a forward-thinking global organization that values people-first, inclusive culture and genuine sense of belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our diverse team of game-changers from 70+ countries comes together to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.
Career Growth and Personal Development
As a Technical Support / Customer Service Representative at arenaflex, you'll embark on a rewarding career journey with opportunities for growth and development. We'll provide you with the training, technologies, and continuing support you need to succeed. Plus, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to internal growth and development. You'll have access to a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
Key Responsibilities
As a Technical Support / Customer Service Representative working from home on a night shift schedule, you will:
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Be an amazing problem-solver
- Maintain broad knowledge of client products and/or services, such as:
+ Smartphones + Tablets + Computers + Wearables + Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offer additional products and/or services
- Deliver expert customer experiences...with a smile
Essential Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. To be successful in this role, you'll need:
- Strong focus on building customer relationships
- 1+ year of customer service experience
- Ability to work an evening or overnight schedule
- Technical support experience preferred
- High school diploma or GED
- Quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- Desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
Preferred Qualifications
While not required, the following qualifications are highly desirable:
- Experience working in a remote or work-from-home environment
- Familiarity with customer relationship management (CRM) software
- Knowledge of industry-specific products and services
- Certification in customer service or technical support
What's in it for you?
At arenaflex, we champion our people and invest in their growth and development. As a Technical Support / Customer Service Representative, you'll enjoy:
- Competitive base salary of $21.49/hr, plus incentives that align with individual and company performance
- DailyPay enrollment option to access pay "early," when you want it
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized groups in various topics, including diversity, equity, and inclusion, global citizenship, sustainability, and community support
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience
- Celebrations for arenaflex Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Reimagine the best version of you!
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."
Location:
CAN, ON, Work-at-Home
Language Requirements:
English
Time Type:
Full-time
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status. Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK. Apply to this job Apply for this job