Experienced Customer Account Support Specialist – Remote Collections Role
At arenaflex, we're not just a leading auto leasing and finance company; we're a family of hardworking individuals who are passionate about delivering quality vehicles and innovative financial solutions to our customers. With over 65 locations across the Southeast and a rich history of growth, we're constantly looking for talented professionals to join our team and help us tell our story. As a Customer Account Support Specialist, you'll play a vital role in our collections team, working remotely to service our large and growing portfolio. If you're an ambitious, results-driven individual with a natural gift for communication, we want to hear from you. In this role, you'll have the opportunity to work with a diverse and inclusive team, where everyone has the chance to advance their career and grow with the company.
Our Culture: Where Hard Work Meets Fun
At arenaflex, we value hard work, creativity, integrity, and a can-do spirit. Our core values are the foundation of our culture, and we're committed to living them every day:
- Integrity: We do the right thing, even when no one is watching.
- Innovation: We're always looking for new ways to improve and grow.
- Inclusion: We celebrate our differences and create a welcoming environment for everyone.
- Service: We put our customers first and strive to exceed their expectations.
- Success: We're driven to achieve our goals and make a positive impact.
Responsibilities
As a Customer Account Support Specialist, your primary responsibilities will include:
- Contacting customers to determine the reason for payment delinquency and negotiating payments.
- Handling accounts with speed and accuracy while maintaining professionalism.
- Confirming and/or negotiating payment arrangements, researching any discrepancies.
- Completing phone calls to meet required performance standards and metrics.
- Maintaining established objectives for delinquency, repossessions, and net losses; staying informed of changes in policies and procedures.
- Using computerized systems for tracking, information gathering, and/or troubleshooting.
- Documenting all accounts accurately, clearly, and concisely noting the reason for delinquency.
- Responding with accurate information pertinent to the callers' questions using professionalism and integrity.
- Adhering to all state and federal laws in the handling of accounts.
Qualifications
To be successful in this role, you'll need:
- Excellent listening, oral, and written communication skills.
- Attention to detail.
- Professional phone etiquette.
- Good follow-up skills.
- Persuasive negotiation skills.
- Microsoft Windows and Internet-based applications experience required.
- Basic typing/data entry skills.
- Ability to multi-task.
- Ability to work a five-day workweek, including some Saturdays.
Education & Experience
While a high school diploma or equivalent is required, we encourage candidates with an Associate's or Bachelor's degree in business or a related field to apply. Prior experience in financial services or a similar industry is preferred, but not necessary.
What We Offer
As a remote collections professional at arenaflex, you'll enjoy:
- A competitive salary and benefits package.
- Opportunities for career growth and advancement.
- A dynamic and inclusive work environment.
- Flexible scheduling to accommodate your needs.
- Access to cutting-edge technology and training.
- A comprehensive onboarding program to ensure your success.
How to Apply
If you're a motivated and results-driven individual with a passion for customer service, we want to hear from you. Apply now to join our team and become a part of the arenaflex family. Apply Now!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Apply for this job