Experienced Full Stack Pharmacy Technician – Remote Data Entry and Customer Service Specialist

At arenaflex, we are committed to delivering exceptional patient care and services through our team of dedicated professionals. As a leading healthcare organization, we are seeking an experienced and skilled Pharmacy Technician to join our remote team as a Full Stack Pharmacy Technician – Remote Data Entry and Customer Service Specialist. This is an exciting opportunity for a motivated and detail-oriented individual to work in a dynamic environment, utilizing their expertise in pharmacy operations, data entry, and customer service to drive our mission forward.

About arenaflex

arenaflex is a forward-thinking healthcare organization that prioritizes innovation, quality, and patient-centered care. Our team of passionate professionals is dedicated to delivering exceptional services and experiences to our patients, customers, and communities. With a strong commitment to excellence, we strive to create a work environment that fosters growth, collaboration, and mutual respect.

Job Summary

As a Full Stack Pharmacy Technician – Remote Data Entry and Customer Service Specialist, you will play a vital role in supporting our pharmacy operations, ensuring accurate and timely data entry, and providing exceptional customer service to our patients and customers. This is a full-time remote position, requiring a high level of independence, self-motivation, and strong communication skills.

Essential Duties and Responsibilities

The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• Follow company policies and procedures, including register performance, security issues, and confidentiality.
• Assist the pharmacist by receiving new written or electronic prescriptions or refill requests, verifying accuracy and completeness of patient information, and ensuring compliance with state and federal regulations.
• Receive new prescriptions from doctors' offices, gather required information, and refer medical questions to the pharmacist.
• Access, input, and retrieve patient and prescription information into and from the computer, accurately billing insurance and generating labels for medications.
• Complete third-party claims adjudication, addressing rejections in a timely manner, and making necessary provider and third-party calls.
• Maintain effective communication with all staff regarding data entry processes, denied claims, and daily progress.
• Develop courteous and professional relationships with patients, customers, and co-workers.
• Work with the pharmacist to ensure proper Medicare DMEPOS paperwork is complete, provide appropriate product to the customer, and maintain accurate billing records.
• Ensure all controlled substance dispensing rules are followed (MMEs, PDMP, date of last fill).
• Conduct patients, provider, and third-party outreach calls as necessary.
• Assist stores in completion of MTMs and data collection.
• Assist RDOs to complete tasks as necessary for the Operations team.
• Perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of 3 years pharmacy technician experience
• Extensive knowledge of arenaflex's pharmacy systems and software
• Missouri Board of Pharmacy licensed Pharmacy Technician
• Excellent interpersonal, oral, and written communication skills
• Ability to be self-motivated
• Excellent troubleshooting and problem-solving skills or the ability to use resources to resolve issues

Education and/or Experience

* High school diploma or GED; strong science background; knowledge of the metric system and good math skills; familiarity with pharmacy terminology, medication names, and aseptic techniques desirable; current national pharmacy technician certification required.

• Minimum of 3 years of Retail Pharmacy Technician experience required.

Board of Pharmacy Registration

Pharmacy technicians must be registered with the Missouri Board of Pharmacy.

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support
• Flexible remote work arrangements

How to Apply

If you are a motivated and detail-oriented individual with a passion for pharmacy operations and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [arenaflex's contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and free from discrimination. Apply for this job