Experienced Inbound Chat Specialist – Automotive Industry Expertise
At arenaflex, we're on a mission to revolutionize the way automotive dealerships interact with their customers. As an Inbound Chat Specialist, you'll play a vital role in helping us achieve this goal by providing top-notch customer service and support to our clients. If you're a people person with a passion for technology and a knack for multitasking, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions for the automotive industry. As an affiliate of Reynolds and Reynolds, we're proud to be part of a legacy that spans over 150 years. Our team is dedicated to delivering exceptional customer experiences, and we're looking for like-minded individuals to join our crew. At arenaflex, we believe in creating a relaxed, yet professional and fun environment that fosters growth, creativity, and collaboration.
Responsibilities
As an Inbound Chat Specialist, you'll be responsible for:
- Handling a wide variety of customer inquiries via online chat, providing accurate and timely responses to their questions and concerns
- Providing product and service information to customers, ensuring they have a seamless and enjoyable experience
- Narrowing down on appointment information to schedule appointments, ensuring our clients' schedules are optimized
- Capturing customer contact information for lead generation and client review, helping our clients generate revenue
- Summarizing interactions based on customer needs for client review, providing valuable insights for our clients
- Developing and maintaining a knowledge base of our evolving products and services, staying up-to-date on industry trends and developments
Qualifications
To be successful in this role, you'll need:
- Previous experience in retail customer service or the automotive industry (not necessary, but a plus!)
- Basic internet and window-based computer skills, with a strong ability to multitask and adapt to change
- A positive and professional demeanor, with excellent written and verbal communication skills
- The ability to work in a fast-paced environment, with a quick turnaround time for responses and tasks
- Gaming experience is a plus, as it demonstrates your ability to multitask and think on your feet!
Requirements
* Able to attend 4 weeks of training, Tuesday - Saturday between the hours of 10am-6:30pm CST
- Previous experience in retail customer service or the automotive industry (not necessary, but a plus!)
- Basic internet and window-based computer skills
- Strong ability to multitask is preferred, gaming experience is helpful
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick-paced work environment
Benefits
At arenaflex, we're committed to providing our associates with a comprehensive benefits package, including:
- Medical, dental, vision, and life insurance
- Company contributions to your HSA
- 6% match on 401(k)
- Paid time off and work-life balance
- Onsite dining facility offering complimentary breakfast and lunch
- Fitness center and onsite medical center
- Variety of sports and social leagues to participate in after work
- Volunteering initiatives through our Associate Foundation
What We Do at arenaflex
As an affiliate of Reynolds and Reynolds, we're proud to be part of a legacy that spans over 150 years. Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of car dealership software, services, and forms to help dealerships deliver better results and transform the customer experience. With products in over 70% of U.S. dealerships, we're the industry's only Retail Management System. If you've ever purchased a vehicle at a dealership, there's a good chance we had a hand in that transaction.
Join Our Team
If you're a motivated and customer-focused individual with a passion for technology and the automotive industry, we want to hear from you! Apply now to become a part of our dynamic team and help us revolutionize the way automotive dealerships interact with their customers. Apply to this job Apply for this job