Technical Customer Success Associate/Manager – Healthcare IT at arenaflex
Join arenaflex, a pioneering medical AI startup, as a Technical Customer Success Associate/Manager and be part of a dynamic team that's revolutionizing patient experience and institutional efficiency in the healthcare industry. With a strong focus on innovation and customer satisfaction, arenaflex is seeking a highly skilled and motivated professional to ensure the successful integration and utilization of our cutting-edge cloud-based MRI reconstruction software, SwiftMR.
About arenaflex
arenaflex is a medical AI startup founded in October 2018, based in Seoul, Korea. Our mission is to harness the power of artificial intelligence to improve patient outcomes and streamline clinical workflows. With a strong track record of innovation, arenaflex has demonstrated unparalleled deep learning technology in MR image reconstruction, consecutively winning the 2019 and 2020 fastMRI Challenge hosted by Facebook AI Research (FAIR) and NYU Langone Health. Our recent acquisition of AI-robotics-based startup, Artiq, has further solidified our unique market position of diagnostic efficiency and top-notch talents in AI and robotics.
The Role
As a Technical Customer Success Associate/Manager at arenaflex, you will play a vital role in ensuring healthcare clients successfully integrate and maximize the value of SwiftMR, our cloud-based MRI reconstruction software. This role involves working directly with healthcare providers to set up and configure SwiftMR, establish connections with MRI systems and PACS, and troubleshoot technical issues. As a critical member of our customer success team, you'll combine technical expertise with a customer-focused approach to ensure smooth installations, resolve technical issues, and deliver a positive SwiftMR experience from setup to ongoing support.
Key Responsibilities
* Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs
- Connect SwiftMR to MRI systems and integrate it with PACS, managing network and DICOM configurations for smooth interoperability
- Utilize your expertise in TCP/IP and DICOM networking to troubleshoot and support seamless data transmission and connectivity
- Manage SwiftMR's cloud-based operations to ensure secure and reliable performance for healthcare facilities
- Act as the primary technical resource for clients, providing application support and resolving technical issues
- Provide in-depth troubleshooting for integration or connectivity issues related to SwiftMR, including PACS support and MRI-specific configurations
- Develop and maintain documentation of implementation processes and troubleshooting guides to assist clients in self-support
- Conduct regular check-ins to ensure clients are fully leveraging SwiftMR's capabilities and achieving desired results
Qualifications
* 5+ years in a technical or application support role within healthcare IT
- Proficiency with TCP/IP networking and DICOM networking
- Experience with MRI systems, PACS, and imaging software, with PACS support experience highly desirable
- Strong problem-solving skills, with the ability to independently diagnose and resolve complex technical issues
- Excellent communication skills, with a client-focused approach and the ability to explain technical concepts to non-technical users
Preferred Experiences
* 10+ years in a technical or application support role within healthcare IT
- Experience implementing radiology AI software in hospital settings
- Fluent in Korean
Benefits
* Work type: Full-time
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
- Work from home, with occasional business travel
- Collaborate with team members around the country and the world
Hiring Process
* Screening
- Competency-based interview (Hiring manager)
- Competency-based interview
- Culture-fit Interview
- Onboarding
Why Join arenaflex?
* Be part of a dynamic and innovative team that's revolutionizing patient experience and institutional efficiency in the healthcare industry
- Work with cutting-edge technology and contribute to the development of new solutions
- Collaborate with a diverse team of experts from around the world
- Enjoy a comprehensive benefits package and opportunities for professional growth and development
- Contribute to the success of a rapidly growing company with a strong track record of innovation and customer satisfaction
How to Apply
If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply for this job