Experienced Customer Care Representative – Part-time Virtual Role in California or Nevada

At arenaflex, we're dedicated to improving lives and communities – and making healthcare simpler. As a Customer Care Representative, you'll play a vital role in delivering exceptional customer experiences, providing timely and accurate information, and resolving member issues with empathy and patience. If you're passionate about making a difference in the lives of our members and communities, we invite you to join our team.

About arenaflex

arenaflex is a health company with a longstanding history in the healthcare industry. As a Fortune 25 company, we're committed to advancing our strategy, driving business outcomes, and fostering personal and professional growth for our associates. Our values and behaviors are the root of our culture, and we're creating a work environment that's designed to support our associates' success.

Key Responsibilities

As a Customer Care Representative, you'll be responsible for:

• Responding to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Analyzing problems and providing information/solutions to resolve member issues.
• Operating a PC/image station to obtain and extract information, document activities, and update the database.
• Thoroughly documenting inquiry outcomes for accurate tracking and analysis.
• Developing and maintaining positive customer relations, coordinating with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researching and analyzing data to address operational challenges and customer service issues.
• Providing external and internal customers with requested information.
• Under immediate supervision, receiving and placing follow-up telephone calls/e-mails to answer customer questions that are routine in nature.
• Using computerized systems for tracking, information gathering, and troubleshooting.
• Conducting outbound calls in the ZipDrug business area.

Minimum Requirements

• High school diploma or equivalent and previous experience in an automated customer service environment.

• Any combination of education and experience that would provide an equivalent background.

Preferred Skills, Experiences, and Capabilities

• Strong oral, written, and interpersonal communication skills.

• Problem-solving skills, facilitation skills, and analytical skills.
• Excellent communication skills with the ability to speak clearly and at a slower, deliberate pace.
• Ability to handle follow-up situations effectively, demonstrating urgency in resolving member issues.
• Flexibility to adapt to changing situations and member needs.
• Preference for candidates with a background in customer service who show patience and empathy when interacting with members.

Work Environment and Company Culture

As a Customer Care Representative, you'll work in a virtual environment, with the flexibility to work from home and manage your schedule. arenaflex operates in a Hybrid Workforce Strategy, and associates are required to work at an arenaflex location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

Compensation and Benefits

The salary range for this position is $16.84 to $28.87, depending on location, work experience, education, and skill level. arenaflex offers a comprehensive benefits package, including:

• Merit increases
• Paid holidays
• Paid Time Off
• Incentive bonus programs
• Medical, dental, vision, short and long-term disability benefits
• 401(k) + match
• Stock purchase plan
• Life insurance
• Wellness programs
• Financial education resources

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our associates. We offer a range of training programs, mentorship opportunities, and career advancement possibilities. As a Customer Care Representative, you'll have the opportunity to:

• Develop your skills and knowledge in customer service, problem-solving, and communication.
• Work with a diverse team of professionals who are passionate about making a difference.
• Participate in training programs and workshops to enhance your skills and knowledge.
• Take on new challenges and responsibilities as you grow and develop in your role.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a difference in the lives of our members and communities, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status or condition protected by applicable federal, state, or local laws.

Accommodation Requests

If you require accommodation to participate in the job application process, please contact [email protected] for assistance.

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