Experienced Mental Health Customer Service Representative II – Patient Advocate
At arenaflex, we're dedicated to providing exceptional care and support to our customers, and we're seeking an experienced Mental Health Customer Service Representative II – Patient Advocate to join our team. As a key member of our customer service team, you'll be the face of our organization, handling complex inbound and outbound inquiries with empathy and professionalism. If you're passionate about delivering outstanding customer experiences and have a strong background in mental health customer service, we encourage you to apply.
About arenaflex
arenaflex is a leading genetic testing and precision medicine company dedicated to advancing health and wellbeing for all. With over 30 years of scientific expertise, we've brought actionable genetic insights to millions of people, helping to assess the risk of developing disease or disease progression and guide treatment decisions across medical specialties. Our innovative approach has significantly improved patient care and lowered healthcare costs, making us a trusted partner in the healthcare industry.
Responsibilities
As a Mental Health Customer Service Representative II – Patient Advocate, you'll be responsible for:
- Coordinating testing services for patients by reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing.
- Working with healthcare providers to complete the required documentation and sample submission.
- Confirming insurance eligibility and benefit levels.
- Communicating with patients to explain insurance coverage benefits and test information, including process and turnaround time.
- Managing assigned work independently and meeting production and quality metrics.
- Serving as a hub across all departments, working with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes.
- Identifying issues and trends, collaborating with your team and leadership to develop best practices, and ensuring the best service and experience for all customers.
- Participating in projects that extend beyond your day-to-day to think outside the box and explore new aspects of arenaflex or our customers' experience.
- Participating in the Quality Assurance plan.
- Complying with applicable CLIA and HIPAA regulations.
Qualifications
To be successful in this role, you'll need:
- A high school diploma or equivalent, with at least 3 years of relevant experience, or an associate or bachelor's degree with at least 1 year of relevant experience.
- Fluency in Spanish is preferred/encouraged.
- Excellent interpersonal and communication skills.
- A high net typing speed (preference given to applicants with higher speeds).
- Excellent listening, transcribing, and self-review skills.
- PC experience, including familiarity with Excel, Word, Internet, and e-mail.
- The ability to manage several tasks simultaneously, often under pressure.
- Excellent organizational and task management skills and professional judgment.
- A passion for problem-solving and identifying patterns.
- A hardworking individual who loves working on a team and supporting others.
Physical Requirements
This role requires sedentary work or exerting up to 10 pounds of force occasionally. You'll be working in a stationary position, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching. You'll also be using equipment and tools necessary to perform essential job functions.
Work Environment and Company Culture
At arenaflex, we're committed to creating an inclusive work environment that welcomes all applicants. We're an equal opportunity employer, and we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Career Growth Opportunities and Learning Benefits
As a Mental Health Customer Service Representative II – Patient Advocate, you'll have opportunities to grow and develop your skills, including:
- Participating in training programs and workshops to enhance your knowledge and expertise.
- Collaborating with cross-functional teams to develop best practices and improve customer experiences.
- Contributing to quality improvement initiatives and projects that extend beyond your day-to-day responsibilities.
- Receiving feedback and coaching from your supervisor and peers to help you achieve your goals.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- A salary range of $45,000 - $60,000 per year, depending on experience.
- Comprehensive benefits, including medical, dental, and vision insurance.
- A 401(k) retirement plan with company match.
- Paid time off, including vacation, sick leave, and holidays.
- Opportunities for professional development and growth.
How to Apply
If you're passionate about delivering exceptional customer experiences and have a strong background in mental health customer service, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply to this job Apply for this job