Experienced Customer Service Manager – Northeast Nuclear Operations

At arenaflex, we're committed to delivering exceptional customer experiences across the power generation industry. As a seasoned Customer Service Manager, you'll play a pivotal role in driving cultural transformation, leading lean behaviors, and achieving step-change in operational business metrics. If you're passionate about delivering world-class service, navigating complex customer relationships, and contributing to the growth and success of arenaflex, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative solutions and services to the power generation industry. With a strong presence in the Northeast US, we're dedicated to helping our customers achieve their goals through exceptional customer service, expert technical support, and a commitment to excellence. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks.

Responsibilities

As a Customer Service Manager at arenaflex, you'll be responsible for:

• Establishing yourself as a single point of contact for your customer portfolio, demonstrating personal ownership and accountability
• Coaching, driving, and leading lean behaviors, principles, and tools across operational or functional areas
• Driving cultural transformation resulting in step-change in operational business metrics
• Being responsible for your customer portfolio financial deliverables, including P&L (Profit & Loss) and growth
• Establishing and maintaining multiple customer contacts to provide ongoing emergent and strategic support
• Working closely with the commercial and sales teams to contribute to proposal content
• Coordinating outage scope planning and successful execution
• Negotiating applicable contracts and concessions as they arise
• Overseeing both planned and emergent outages, Scope Change Authorizations (SCA), and Job Cost Estimator (JCE) proposals
• Interfacing with and coordinating the efforts of various internal stakeholders
• Driving excellence across EHS (Environmental Health & Safety), Quality, Schedule, Productivity, and Cost at customer sites

Requirements

To be successful in this role, you'll need:

• A Bachelor's Degree from an accredited University or College, or a High School Diploma / GED with a minimum of 6 years of experience in a customer-facing role, or an associate's degree and a minimum of 4 years of experience in a customer-facing role
• At least 3 additional years of experience in a customer-facing role in the power generation industry
• Willingness and ability to travel 50% to 70% of the time to customer sites in the Northeast US
• Ability to obtain and maintain unescorted access at a nuclear facility

Nice-to-haves

While not required, the following qualifications would be beneficial:

• Bachelor's Degree in STEM (Science, Technology, Engineering, Math) preferred
• Field Engineer or comparable experience in turbine and generator maintenance and/or installation
• Knowledge & experience within the nuclear power environment / nuclear plant operations
• Knowledge of steam turbine and generator design, operations, and maintenance
• Strong background with Contracts and Service Agreements
• Strong quality background with Lean and/or Black Belt certification

Benefits

As a valued member of the arenaflex team, you'll enjoy:

• Relocation Assistance Provided: Yes
• 15% performance bonus eligibility
• Competitive compensation

What We Offer

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth, development, and success. As a Customer Service Manager, you'll have the opportunity to:

• Work with a talented and dedicated team of professionals who share your passion for delivering exceptional customer experiences
• Develop your skills and expertise through ongoing training and development opportunities
• Contribute to the growth and success of arenaflex through your work and ideas
• Enjoy a competitive compensation package and benefits
• Take advantage of relocation assistance and travel opportunities

How to Apply

If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply to this job Apply for this job