Experienced Full Stack Customer Service Agent – Remote Opportunity at arenaflex

Join the arenaflex Team and Create Possibilities

At arenaflex, we're on a mission to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers, and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover, and build good things, together.

Our Culture: Zero Distance Philosophy

Our work is centered on our People and Culture, reflected in our Zero Distance philosophy. We recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

Our Mission: Create Happiness and Well-being in Every Home

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to arenaflex consumers by resolving their questions or concerns about arenaflex. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.

Opportunities Available

Opportunities are available for candidates residing within the following states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.

Job Description: Inbound Customer Service Agent

As an Inbound Customer Service Agent with ASI/arenaflex, you will provide direct support to arenaflex Owners with a strong focus on sales and service. Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries. Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals, and providing minor concessions. This position will provide limited support to Non-arenaflex Appliance branded appliance owners.

Key Responsibilities:

* Provide direct support to arenaflex Owners with a strong focus on sales and service

• Provide product information, registration support, as well as service, parts, delivery, and dealer location inquiries
• Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals, and providing minor concessions
• Utilize multiple Windows-based programs and other internal applications to drive owner-focused solutions for customer issues
• Follow established guidelines, but when needed, take partnership to implement concession guidelines that are in the best interest of the owner and arenaflex
• Create, update, and retrieve owner records for logging facts surrounding complaints, actions, and resolutions
• Proactively provide feedback to Quality and Training to help keep training processes and materials updated
• Adhere to safety policies and procedures to ensure a safe work environment for all
• Support other parts of the business, as directed
• Other duties as assigned

Requirements:

* One-year relevant working experience in a customer service or sales environment

• Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow-through to resolve owner issues
• Requires ability to research, analyze data, and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner
• Requires a high degree of concentration and attention to detail to manage daily activity
• Excellent team player with verbal, written, and interpersonal skills, with ability to interact with owners at all levels within the organization
• Maintain professional interactions to promote and secure brand loyalty for arenaflex Branded Products
• Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities
• Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once
• Ability to effectively work at home
• Computer skills to include: MS Office Suite and ability to navigate multiple systems and screens

Benefits and Perks:

* Paid on-the-job training and mentoring

• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day one of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Work Schedule:

* Monday-Friday, 8:30 AM - 5:00 PM CST (Weekends Off)

• 9-week full-time training: Monday-Friday, 8:30 AM - 5:00 PM CST (Weekends Off)
• Commitment to all training days is mandatory; no absences are permitted during this period.
• Post-training schedule: Monday-Friday, 8:30 AM - 5:00 PM CST (Weekends Off)
• This role is required to participate in a shift bid twice a year to change schedules during our business hours of 7am-7pm CST.

Compensation:

* Base rate of $15.00/hour + incentives based on quality scores - paid weekly

How to Apply:

If you're a motivated and customer-focused individual who is passionate about creating happiness and well-being in every home, we encourage you to apply for this exciting opportunity. Join the arenaflex team and create possibilities today! Apply to this job Apply for this job