Experienced Customer Support Solutions Analyst – Financial Services
At arenaflex, we're dedicated to revolutionizing the healthcare technology landscape with our cutting-edge cloud-based solutions. As a leading North American healthcare technology platform, we empower care collaboration and real-time patient insights, making a tangible difference in the lives of millions. Our mission is to create a world where providers and plans can confidently deliver frictionless care, and we're looking for talented individuals to join our team.
About arenaflex
arenaflex has been a pioneer in the healthcare technology space for over 20 years, with a proven track record of growth and innovation. Our team of over 2,200 employees is passionate about creating software that makes a meaningful impact on healthcare across North America. We're proud to be recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada's Most Admired Corporate Cultures.
Join our vibrant culture
At arenaflex, we believe that work becomes profoundly fulfilling when driven by a higher purpose. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. We offer a wealth of opportunities for growth and development, and our employees are empowered to thrive in a space where their talents can flourish.
Position Summary
We're seeking an experienced Customer Support Solutions Analyst to join our Financial Services team. As a key member of our support team, you'll be responsible for providing exceptional customer experiences while handling technical queries and complaints for our cloud-based healthcare solutions. You'll work closely with customers to resolve issues, develop a deep understanding of our software, and contribute to the growth and success of our organization.
Key Responsibilities
* Provide world-class customer support, demonstrating focus and empathy to clients who have problems administering, configuring, and using the application
- Develop an in-depth understanding of our cloud-based software to support processes and patient care in long-term care facilities
- Facilitate the resolution of simple to moderately complex technical issues by way of log analysis, research, or problem recreation
- Work cross-functionally within the team to deliver quality, satisfaction, and resolutions to customers
- Effectively use and search the knowledge base, occasionally contributing new or updated content
- Meet or exceed established service delivery guidelines and key performance indicators
- Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system
- 11-8 Shift work required
Your Key Strengths
* Secondary Degree in Progress or Completed
- Understand the business processes and practices within a long-term care or medical facility
- Strong, demonstrable problem-solving skills
- Excellent communication skills, written and oral
- Energized and motivated by a fast-paced, dynamic, high-demand working environment
- Demonstrated ability to multi-task, prioritize, and manage customer expectations
- A quick learner with acumen for software and technology
- A patient and active listener who is detail-oriented
- High level of customer focus and empathy
- Familiarity with arenaflex software is an asset
- Experience supporting and trouble-shooting web-based software applications
- Preference for those with experience using diagnostic tools to help resolve customer issues
Compensation and Benefits
* $55,000 - $60,000 a year (base salary)
- Performance-based bonus
- Comprehensive benefits package, including:
+ Retirement Plan Matching + Flexible Paid Time Off + Wellness Support Programs and Resources + Parental & Caregiver Leaves + Fertility & Adoption Support + Continuous Development Support Program + Employee Assistance Program + Allyship and Inclusion Communities + Employee Recognition + And more!
Work Environment and Culture
At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we're dedicated to providing a space where they can grow, learn, and thrive. Our culture is built on the principles of empathy, collaboration, and innovation, and we're passionate about making a positive impact on the world.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.
How to Apply
If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
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Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat with potential candidates and answer any questions you may have. [email protected] Apply for this job