Experienced Customer Service Representative – Web Chat and Sales Support Specialist
At arenaflex, we're on a mission to revolutionize the way we interact with customers, and we're looking for a highly skilled and motivated individual to join our team as an Experienced Customer Service Representative – Web Chat and Sales Support Specialist. As a key member of our global customer support team, you will be responsible for delivering exceptional customer experiences, building lasting relationships with our dealership clients, and driving revenue growth through consultative sales and marketing techniques.
About arenaflex
arenaflex is a leading staffing and recruiting services company with a passion for making staffing personal. We believe that every candidate deserves a personalized approach to finding their perfect opportunity, and we're committed to delivering exceptional service and support throughout the entire process. With a team of experts who truly understand the needs of our clients and candidates, we're redefining the future of employment and setting a new standard for excellence in the industry.
Job Summary
As an Experienced Customer Service Representative – Web Chat and Sales Support Specialist, you will be responsible for providing exceptional customer service and support to our dealership clients through various digital communication mediums, including web chat, email, and phone. You will be the face of arenaflex, representing our brand and values to customers, and working closely with our dealership partners to drive revenue growth and build lasting relationships.
Key Responsibilities/Accountabilities
* Represent dealerships across the national and global market via web chat, email, and various digital communication mediums
- Convert in-market vehicle sales and services customers to dealership leads, while meeting department KPIs and goals
- Serve as an expert in the product line, promotions, and dealership operations
- Utilize web chat software to provide consultative assistance to customers with their vehicle purchase process
- Continuously aim to improve customer satisfaction, productivity, and efficiency by making recommendations that benefit the customer and make their buying experience better
- Be a goodwill ambassador for the company by courteous treatment of all customers
- Provide exceptional service to all internal and external customers
- Promote sales and lead captures for the client by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions
- Effectively builds rapport with customers, dealers, and all team members
- Participate in any required training to maintain the technical knowledge and skills necessary to perform the job above the standard required
- Effectively and accurately document customer interaction
- Efficiently manage concurrent activities
Job Requirements
* 1-2 years of experience in Customer Service related profession
- Journalism/Creative Writing experience preferred
- Computer navigation and typing proficiency
- Strong reading comprehension and written communication and skills
- A positive self-starter that possesses a strong work ethic, an ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills, and a strong attention to detail
- Bachelor's degree required
Work Environment and Company Culture
As a remote employee, you will have the flexibility to work from the comfort of your own home, with the ability to work any shift from 6am to midnight, 7 days a week. Our company culture is built on the values of excellence, innovation, and teamwork, and we're committed to providing a supportive and inclusive work environment that allows our employees to thrive.
Benefits
* Life Insurance
- Professional Development
- Medical, Dental, and Vision
- 401K
- Employee Referral Program
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including on-the-job training, mentorship programs, and access to industry-leading tools and technologies. Our employees also have the opportunity to work with top Fortune 500 companies, gaining valuable experience and skills that can be applied to future roles.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
About arenaflex
arenaflex is a leading staffing and recruiting services company with a mission to make staffing personal. We go beyond traditional hiring by truly understanding our candidates and matching them with the perfect opportunities. We offer competitive compensation, career growth, and support throughout the entire process. Working with top Fortune 500 companies, we are recognized for our excellence with numerous awards, including Best & Brightest and diversity recognitions. At arenaflex, we're redefining the future of employment.
Company Size
2,500 to 4,999 employees
Industry
Staffing/Employment Agencies
Founded
1978
Website
https://arenaflex.com/ Apply for this job