Experienced Customer Service Agent - Remedy On-Call (Part Time) for arenaflex

At arenaflex, we're dedicated to delivering exceptional customer experiences through our innovative Remedy On-Call product. As a Customer Service Agent supporting our Remedy On-Call product, you'll play a vital role in providing top-notch support to our clients and their customers. This is a remote role that requires excellent communication skills, a professional demeanor, and attention to detail.

Job Summary:

We're seeking an experienced Customer Service Agent to join our arenaflex team. As a key member of our Remedy On-Call team, you'll be responsible for providing exceptional customer support to our clients and their customers via real-time/live conversations over the phone and chat. You'll work independently and as part of a team to ensure seamless customer experiences, utilizing critical thinking and problem-solving skills to address client issues efficiently.

Responsibilities:

* Answer incoming client calls, take messages, and verify all information in the message is correct

• Schedule patient appointments as requested
• Dispatch calls to the appropriate medical practice following proper protocol
• Represent our customers professionally and provide courteous service during incoming calls
• Utilize critical thinking and problem-solving skills to address client issues in the most efficient way possible

How to Perform Essential Functions:

* 80% of work is performed via real-time/live conversations with clients via telephone and chat

• All work is performed via computer, using various software programs, including Google suite of products, Salesforce CRM, JIRA ticketing system, and Office Practicum EHR
• Telephone is used in all client interactions

Requirements:

*

Competencies:

+ Excellent communication skills, including written and speaking skills + Ability to work independently and/or with a team + Attention to detailed information on computer screen + Ability to correctly spell medical terminology + Ability to multitask and be flexible + Active listening skills - strong proficiency + Strong computer skills + Ability to type 35-40 wpm

Education / Professional Certifications or Licenses Required:

+ High school or equivalent (Preferred)

Additional Requirements:

+ High-speed internet connection + Wired headset

Work Environment / Physical Demands/ Travel Requirements:

* A quiet workspace is required. Must have a secure, quiet distraction-free work environment without any conflicting responsibilities during your scheduled work shift, as our customers need your full attention.

• Computer and telephone work in a remote office setting.
• Lifting requirements of no more than five pounds.

Core Values:

At arenaflex, we're committed to hiring individuals who embody our company's performance-based culture, defined by our Core Values:

• We are Clinician First
• Pediatric Care is our Home
• We Deliver on our Commitments
• Our Success is Based on Results
• We Believe in the Power of Teams

Benefits:

Our Remedy On-Call team members enjoy a variety of benefits, including:

• 401(k) with company match
• Paid Sick Time
• Company Wellness Program
• Employee Assistance Program
• Employee Recognition Program
• Voluntary Pet Insurance

Equal Employment Opportunity Statement:

arenaflex is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis, including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law.

Americans with Disabilities Act Statement:

arenaflex is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability. Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals. If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity to join our arenaflex team.

How to Apply:

To apply for this role, please visit our website at [insert website URL]. We look forward to reviewing your application and learning more about your qualifications.

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all employees. Apply for this job