Experienced Customer Service Advocate II - Outbound: Transforming Lives for arenaflex's 28 Million Members

At arenaflex, we're not just a healthcare organization – we're a community of passionate individuals dedicated to making a difference in the lives of our 28 million members. As a Customer Service Advocate II - Outbound, you'll play a vital role in delivering exceptional support and education to our members and providers, helping them navigate the complexities of our products and services. If you're a motivated and empathetic professional with a passion for customer service, we invite you to join our team and be part of a dynamic organization that's changing the face of healthcare.

Position Purpose:

As a Customer Service Advocate II - Outbound, you'll be the face of arenaflex, providing timely, accurate, and personalized support to our members and providers through outbound calls. Your primary responsibilities will include:

• Reaching out to members and/or providers for educational or informational purposes to help support solutions or concerns
• Escalating calls in the event providers are unable to deliver solutions
• Serving as the front-line support on various member and/or provider inquiries, requests, or concerns
• Assisting with sharing product awareness campaigns, policy changes, directory audits, monthly provider satisfaction surveys, and basic claims related outreach with providers
• Maintaining performance and quality standards based on established contact center metrics
• Expanding knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research (e.g., benefits eligibility)
• Documenting information including demographics, call summaries, and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
• Remaining up-to-date and adhering to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
• Performing other duties as assigned
• Complying with all policies and standards

Essential Qualifications:

* High School diploma or GED required

• 1 – 2 years of related experience in a contact center environment preferred
• May require vocational or technical education in addition to prior work experience
• Vocation or technical education may include additional on-the-job training or continuous learning education
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and analytical skills
• Proficiency in CRM applications and other relevant software

Preferred Qualifications:

* Experience in a healthcare or insurance industry

• Knowledge of healthcare products and services
• Familiarity with quality standards and regulations
• Bilingual or multilingual skills

Skills and Competencies:

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong customer service skills
• Ability to work independently and as part of a team
• Proficiency in CRM applications and other relevant software
• Strong organizational and time management skills
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Advocate II - Outbound, you'll have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced colleagues
• Opportunities for advancement and career growth
• A comprehensive benefits package, including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture:

At arenaflex, we're proud of our inclusive and diverse work environment. We're committed to creating a workplace that's welcoming and supportive of all employees, regardless of their background, culture, or identity. Our company culture is built on the values of:

• Respect and empathy
• Collaboration and teamwork
• Innovation and creativity
• Excellence and accountability
• Diversity and inclusion

Compensation, Perks, and Benefits:

As a Customer Service Advocate II - Outbound, you'll receive a competitive hourly rate of $17.50 - $27.50 per hour, depending on your skills, experience, education, and other job-related factors permitted by law. You'll also have access to a comprehensive benefits package, including:

• Competitive pay
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• A flexible approach to work with remote, hybrid, field or office work schedules
• Total compensation may also include additional forms of incentives

Equal Opportunity Employer:

arenaflex is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Apply Now:

If you're a motivated and empathetic professional with a passion for customer service, we invite you to apply for the Customer Service Advocate II - Outbound position at arenaflex. Please visit our website at [insert website URL] to learn more about this opportunity and to submit your application. Apply for this job