Experienced Dental Customer Service Representative – Insurance and Healthcare Support

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our clients' expectations. As a Dental Customer Service Representative, you'll play a vital role in delivering top-notch support to our clients, ensuring their needs are met with professionalism and care. If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and are comfortable working in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of customer experience solutions, committed to helping our clients achieve their goals through innovative and effective service delivery. Our mission is to create an ever-growing number of job opportunities, empowering individuals to pursue their total vocation as members of society. We're proud to offer a supportive and inclusive work environment that fosters growth, learning, and success.

What We Offer

At arenaflex, we're committed to providing our team members with the tools and resources they need to succeed. Here are just a few of the benefits we offer:

• Qualfon University: All team members can further their education and earn a college degree through our comprehensive education program.
• Supportive Team: Our fantastic team members and supervisors embody and live the arenaflex Mission & Values, creating a positive and inclusive work environment.
• Personal and Professional Support: Team members have FREE access to personal and professional support through our care coaches, ensuring they have the resources they need to thrive.
• Flexible Scheduling: Set schedules with majority of shifts being 40 hours per week, allowing for a healthy work-life balance.
• Comprehensive Benefits: Medical, dental benefits, vision, and life & accident insurance for full-time employees, as well as Paid Time Off (PTO).
• Career Growth Opportunities: arenaflex is committed to helping our team members grow and develop their careers, with opportunities for advancement and professional development.

Responsibilities

As a Dental Customer Service Representative, you'll be responsible for:

• Answering Telephone Calls: Responding to basic customer questions and/or forwarding to appropriate personnel, utilizing knowledge and expertise on insurance and healthcare.
• Processing Calls: Ensuring service level agreements (SLAs) are met or exceeded, and recording calls, processing requests, and updating account history with results of inquiry.
• Interface with Team Members and Customers: Collaborating with team members, management, and customers to resolve customer service issues.
• Reviewing and Recommending Procedures: Identifying areas for improvement and recommending modifications to procedures and workflow to ensure efficient and effective processing of transactions.
• Maintaining Composure: Handling escalated situations with poise and professionalism.
• Operating Accurately and Efficiently: Working in a fast-paced environment, handling multiple responsibilities at one time, and conducting outbound calls to members in response to customer direction or other business needs.

Qualifications

To be successful in this role, you'll need:

• GED or High School Diploma: Required, with some college preferred.
• Experience in Dental Customer Support: A minimum of six (6) months experience in a dental customer support capacity preferred, with 1 year of previous experience in a government or private sector inbound customer service center preferred.
• Comfortable Working Self-Managed: Prior work-at-home experience desired, with a typing speed of 25 WPM with 90% accuracy required.
• Knowledge of Basic Help Desk Software: Familiarity with computer software and Microsoft Office applications, as well as strong problem-solving skills to bring inquiries to effective resolution.
• Strong Customer Service Skills: Emphasis on written and oral communication to respond to inquiries professionally, with the ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries.
• Emotional Intelligence: Managing emotions and maintaining positive energy, with a passion for meeting or exceeding performance goals.

Work at Home Requirements

To work from home, you'll need:

• High-Speed Internet: A wired ethernet connection, with an upload speed of 5 Mbps and a download speed of 50 Mbps.
• Stable Internet Service Provider: An ISP with 1% or less packet loss and latency under 100ms.
• Available Cell Phone or Tablet: A device capable of installing our required 2FA software for multifactor authentication.

Additional Requirements

You must reside in the state of California to be considered for this role.

Equal Opportunity Statement

arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive work environment.

How to Apply

If you're passionate about delivering exceptional customer service and have the skills and qualifications we're looking for, we encourage you to apply to this exciting opportunity. Apply for this job