Experienced Data Analyst – Customer Success Strategy at arenaflex

Join arenaflex, a leading provider of customer experience solutions, as we continue to revolutionize the way businesses engage with their customers. Our Customer Success Strategy & Automation Team is on a mission to accelerate customer value, adoption, and retention by empowering the Customer Success organization to operate with consistency at a global scale. We're looking for a skilled Data Analyst to join our team and help drive business growth through data-driven insights.

About arenaflex

arenaflex is a global leader in customer experience solutions, powering billions of conversations between brands and their customers. Our software was built to bring a sense of calm to the chaotic world of customer service, and today we're proud to be the trusted partner of some of the world's most innovative brands. At arenaflex, we believe in offering our people a fulfilling and inclusive experience, with a hybrid way of working that enables us to come together in person and remotely.

The Role

As a Data Analyst on our Customer Success Strategy & Automation Team, you'll play a critical role in helping us drive best-in-class customer experience. You'll be responsible for turning complex customer data into actionable insights that inform our retention, product adoption, and expansion strategies. You'll work closely with Customer Success leaders to surface trends and retention drivers, and provide strategic recommendations to improve decision-making and scale best practices.

Key Responsibilities

* Analyze customer data, including health scores, product usage, support trends, and CS engagement data

• Build dashboards and reports to track key metrics related to customer retention, adoption, and risk
• Partner with CS leadership to define success metrics and provide insight into their book of business and team performance
• Analyze key churn and contraction drivers at different customer lifecycle stages to identify areas of opportunity
• Provide retrospective analysis on churned customers to inform arenaflex's retention strategy
• Support segmentation, headcount planning, and coverage model analysis
• Drive CS analytics initiatives in partnership with RevOps, Enterprise Data and Analytics, and Product teams
• Translate business questions into actionable reporting and dashboards

Qualifications

* 5+ years of experience in an analytics or business intelligence role, preferably in a B2B SaaS environment

• Proficiency in SQL, Excel/Sheets, and BI tools (Looker preferred)
• Understanding of customer success, retention, and post-sales engagement models
• Strong business acumen and ability to tie analysis to strategic impact
• Experience working with cross-functional stakeholders, including CS, Sales, and Product
• Strong communication skills – ability to explain data insights to non-technical audiences
• Experience working as an analyst supporting Customer Success preferred
• Experience working with Gainsight, Salesforce, or Snowflake preferred

What We Offer

* A high-impact role at the intersection of technology and customer value

• The opportunity to work with a global leader in customer experience solutions
• A dynamic and inclusive work environment with a hybrid way of working
• Competitive compensation and benefits package, including a base salary range of $113,000.00-$169,000.00
• Bonus, benefits, or related incentives may be eligible
• Ongoing training and development opportunities to help you grow your skills and career

Work Environment and Culture

At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe in empowering our people to do their best work, and we're proud to be an equal opportunity employer. We're dedicated to fostering global diversity, equity, and inclusion in the workplace, and we're committed to making reasonable accommodations for applicants with disabilities and disabled veterans.

How to Apply

If you're a motivated and analytical individual with a passion for customer experience, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and learn more about your qualifications.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at arenaflex are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Accommodations for Applicants with Disabilities

arenaflex endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [insert contact information] with your specific accommodation request. Apply for this job