Customer Solutions Specialist (Multi-lingual – Japanese & English) – arenaflex – Hawaii

At arenaflex, we're on a mission to revolutionize the way organizations approach driver safety and risk management. As a global leader in the industry, we're committed to providing cutting-edge solutions that empower our clients to reduce collisions, injuries, and total cost of ownership. We're now seeking a highly skilled and motivated Customer Solutions Specialist to join our team in Hawaii, where you'll play a vital role in delivering exceptional support to our clients in Japan and beyond.

About arenaflex

arenaflex is a pioneering provider of driver safety solutions, with a proven track record of success spanning over two decades. Our patented program, Mentor by arenaflex, has been recognized by numerous awards and has helped organizations like Nestle and Johnson & Johnson reduce their risk profiles. With a presence in 96 countries and a client base of over one million drivers, we're the partner of choice for many of the world's largest and safest commercial driving fleets.

Job Summary

As a Customer Solutions Specialist at arenaflex, you'll be responsible for providing administrative and product support to our mid-to-large fleet clients and their drivers. You'll work closely with our clients in Japan, leveraging your exceptional language skills to deliver exceptional support and build strong relationships. This is an exciting opportunity to join a dynamic team and make a real impact on the lives of our clients and their drivers.

Key Responsibilities

* Building and maintaining fantastic relationships with a portfolio of key clients

• Efficiently responding to incoming enquiries from all channels, including face-to-face, phone, email, and online chat
• Identifying user needs, providing training and support to ensure that clients are proficient in tool usage and fully benefiting from our services
• Swiftly addressing any client concerns, resolving issues in a timely and efficient manner with follow-up where appropriate
• Conducting data entry, audits, reporting, and compliance related to driver and fleet accounts
• Proactively developing client relationships to respond to their support needs
• Ensuring client retention through the development and maintenance of strong relationships with key decision makers and users within the organization
• Proactively conducting account reviews with clients on a regular basis, reviewing service needs and usage trends
• Providing the Product Management team with customer feedback on product issues and improvements needed
• Jumps in when other duties are assigned or as they become apparent

What You Bring to the Table

* High-school diploma, GED, AA degree or equivalent. Bachelor's in Business or related degree preferred

• 1-2 years of administrative and/or customer service experience, with proven experience interacting effectively with customers of varying levels of technical aptitude
• Clear and concise communication skills within chat, email, and over the phone, and the ability to work as a member of a team as well as independently
• High attention to detail and the ability to manage a varied workload, with great organizational skills in managing multiple priorities and follow procedures
• A decent understanding of MS Office Suite (Word, strong Excel, Outlook). Technical expertise and experience with CRM's, Salesforce, basic office equipment is a big plus
• Previous experience within a service helpdesk environment and use of a ticketing system is an advantage
• Fully fluent in Japanese, preferably native and with an understanding of the culture
• Flexibility to work outside of standard business hours may be necessary (weekends, evenings)

Why arenaflex?

* arenaflex is a global leader in the driver safety industry, with a proven track record of success and a commitment to innovation

• Our patented program, Mentor by arenaflex, has been recognized by numerous awards and has helped organizations like Nestle and Johnson & Johnson reduce their risk profiles
• We offer a dynamic and supportive work environment, with opportunities for career growth and professional development
• Our team is passionate about making a difference in the lives of our clients and their drivers, and we're looking for like-minded individuals to join us on this journey

Work Environment and Culture

* arenaflex is a remote-friendly organization, with a flexible work-from-home policy that allows you to work from the comfort of your own home

• Our team is based in Hawaii, with a strong focus on work-life balance and employee well-being
• We're committed to creating a diverse and inclusive work environment, where everyone feels valued and supported

Compensation and Benefits

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Flexible work arrangements and work-from-home policy
• Access to cutting-edge technology and tools
• Collaborative and supportive work environment

How to Apply

If you're a motivated and customer-focused individual with a passion for language and culture, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

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