Experienced Full Stack Strategic Customer Development Manager – Business Cards & Payments – North East Florida (Orlando, Jacksonville), Georgia, and South Carolina – Remote-Eligible in Richmond, Virginia

At arenaflex, we're not just a financial institution – we're a team of innovators, thinkers, and doers who are passionate about delivering exceptional customer experiences. As a Strategic Customer Development Manager in our Business Cards & Payments division, you'll play a critical role in driving growth, retention, and risk management for our clients in North East Florida, Georgia, and South Carolina. If you're a seasoned professional with a knack for building relationships, analyzing data, and driving business results, we want to hear from you.

About arenaflex

arenaflex is a high-tech company that's been at the forefront of innovation since our inception. We were the first to develop and offer mass customization and personalization of credit card products, and we've continued to push the boundaries of what's possible in the financial industry. Today, we're a nationally recognized brand that reaches over 50 million consumers, and we're committed to delivering exceptional customer experiences that exceed our clients' expectations.

About the Role

As a Strategic Customer Development Manager, you'll be responsible for managing a portfolio of clients in North East Florida, Georgia, and South Carolina, with a focus on retention, growth, and risk management. You'll analyze clients' total business spend to identify opportunities to leverage our Commercial or Small Business Cards, and work closely with our Field Sales Associates, Product Advisors, and value chain partners to ensure each client's needs are met in a seamless and beautiful way.

Responsibilities

* Manage a portfolio of clients with key focus on retention, growth, and risk management

• Analyze clients' total business spend to identify opportunities to leverage our Commercial or Small Business Cards
• Offer ongoing vendor match and spend enablement services; leverage results to increase AP file penetration
• Learn about clients and their specific industry verticals; understand purchasing needs and behavior
• Become a trusted advisor by building positive relationships, handling client needs, and coordinating client appreciation activities
• Resolve issues and provide solutions to clients in a timely manner
• Monitor portfolio metrics and perform quarterly account reviews
• Partner across the value chain to meet client needs

Competencies

* Demonstrate abilities to build relationships and influence at a wide range of levels

• Strong verbal and written communication skills, both in person and over the phone
• Problem solver capable of synthesizing information to make informed decisions
• Strategic mindset and ability to leverage data in identifying growth opportunities across their portfolio
• Use insight and consultative selling techniques to teach prospective customers how they can leverage payment solutions (purchasing, travel, and electronic account payable) to positively impact their business, which link back to arenaflex's solutions
• Design and implement plans in partnership with the client's AP and internal arenaflex partners to ensure the company meets their expected return with our card programs
• Build broad and technical product knowledge and an understanding of how client-side processes should work with our products and services
• Work independently and seek out feedback and data to reflect on and improve own performance
• Maintain and update CRM system regarding customer calls, pipelines, and closed opportunities
• Project and process management, interpersonal influence, networking, project ownership, and workflow management skills

Qualifications

* At least 5 years of experience in a Business Client-facing role

• Bachelor's Degree
• At least 7 years of experience in a Business Client-facing role
• At least 2 years of experience supporting business credit card products

What We Offer

* Competitive salary range: $125,300 - $143,000 for CML Card Client Development Manager

• Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
• Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment

How to Apply

If you're a motivated and results-driven professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you!

About arenaflex's Commitment to Diversity and Inclusion

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. We believe that a diverse and inclusive workplace is essential to driving innovation, creativity, and business success. We welcome applications from qualified candidates of all backgrounds, and we are committed to providing a fair and inclusive hiring process.

About arenaflex's Accommodations

arenaflex is committed to providing reasonable accommodations to qualified applicants with disabilities. If you require an accommodation during the application or interview process, please contact us at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

About arenaflex's Recruiting Process

For technical support or questions about arenaflex's recruiting process, please send an email to [email protected]. arenaflex does not provide, endorse, nor guarantee and is not liable for third-party products, services, educational tools, or other information available through this site.

About arenaflex's Entities

arenaflex Financial is made up of several different entities. Please note that any position posted in Canada is for arenaflex Canada, any position posted in the United Kingdom is for arenaflex Europe, and any position posted in the Philippines is for arenaflex Philippines Service Corp. (COPSSC). Apply for this job