IT Asset Coordinator (39915)

Smart Circle International is a leading broker of outsourced sales and customer acquisition services. The IT Asset Coordinator supports the management of client and company-issued devices throughout their lifecycle, ensuring compliance and efficiency in device management processes while collaborating with IT and cross-functional teams.

Responsibilities

• Own the end-to-end asset lifecycle, including strategy development, lifecycle standards, policy adherence, and audit controls
• Manage inventory levels, device forecasting, and asset operations
• Oversee logistics functions including device intake, tagging, IMEI tracking, shipping/receiving, and SLA performance
• Produce executive-level reporting on asset utilization, loss rates, lifecycle performance, and cost per agent
• Maintain accurate device records in Salesforce (SFDC) and other asset tracking systems
• Manage relationships with repair vendors and warranty providers, including coordination with repair shops as the organization evaluates self-insuring devices
• Provide oversight of Mobile Device Management (MDM) processes and coordinate with IT on provisioning, configuration, security enforcement, and remote lock/wipe actions
• Ensure consistent, efficient, and compliant device management processes across all client- and company-issued hardware
• Additional responsibilities may be assigned as needed to support team and organizational priorities

Skills

• Proven experience in asset management, logistics, operations, or a related field
• Strong understanding of device lifecycle management, asset governance, and inventory control practices
• Experience with Apple Business Manager (ABM) is required, as it is used to track and manage Apple devices
• Proficiency with Salesforce (SFDC) or similar asset tracking systems
• Strong vendor management experience, particularly in high-volume device environments involving thousands of devices
• Ability to analyze operational data and produce clear executive-level reporting and insights
• Experience designing or supporting automated workflows and webforms in partnership with IT
• Understanding of Automated Device Enrollment (ADE) processes
• Excellent organizational skills and attention to detail
• Ability to manage high-volume operational workflows
• Strong collaboration skills and the ability to partner effectively with IT and cross-functional teams
• Positive attitude and a strong 'can-do' mindset

Benefits

• Vacation
• Sick leave
• Paid holidays
• Medical (with an HSA plan option)
• Dental
• Vision
• Company paid Basic Life insurance
• Opportunity to enroll in Voluntary Life plans
• Employee Assistance Program
• 401K with employer match
• Employee referral program
• Home office stipend
• Opportunities for team building
• Growth, and development

Company Overview